Case Manager (Pediatrics Experience Preferred)

CHAS Health • Spokane, WA

11d

About The Position

The Case Manager supports patients with qualifying needs in achieving their health goals and improving health outcomes, helping improve the overall health of the communities CHAS Health serves. The role identifies high-risk patients, coordinates case management and care, and supports chronic-condition management, patient-centered care planning, and access to needed resources. It also helps patients address social drivers of health and connects them back to primary care when barriers arise.

The Case Manager works collaboratively with patients, CHAS Health multidisciplinary teams, and external partners to support continuity of care across healthcare settings. The role provides or facilitates education for patients, families, and caregivers and supports patient-centered health action plans within the position’s scope. Travel to patients’ homes and community locations may be needed for in-home or community visits.

The role requires a qualifying professional background and licensure. For the Registered Nurse pathway, a nursing degree, two years of RN experience, and Washington RN licensure upon hire are required, with eligibility to obtain an Idaho RN license. For the Licensed Social Worker pathway, a master’s degree in social work and qualifying state licensure are required. Other listed licensure pathways include CDP, SUD-P, LCSW-A, LASW-A, LMHC, or LMHC-A. A valid driver’s license and proof of insurance, BLS (CPR/AED), strong communication and computer skills, compassion, teamwork, and the ability to precept students are required.

Requirements

• For the Registered Nurse pathway: bachelor’s or associate’s degree in nursing from an accredited school of nursing.
• For the Registered Nurse pathway: two years of RN experience.
• For the Registered Nurse pathway: RN license in Washington required upon hire and eligibility to obtain an RN license in Idaho.
• For the Licensed Social Worker pathway: master’s degree in social work from an accredited university.
• For the Licensed Social Worker pathway: valid state licensure as an Independent Clinical Social Worker, Licensed Advanced Social Worker, or Licensed Mental Health Counselor.
• Other listed licensure pathways include CDP, SUD-P, LCSW-A, LASW-A, LMHC, or LMHC-A.
• Excellent customer service and oral and written communication skills.
• Compassion for patients.
• Valid driver’s license and proof of insurance.
• Ability to work well in a team environment.
• Ability to multitask in a fast-paced work environment and anticipate future needs.
• Computer skills.
• BLS (CPR/AED) certification.
• Ability to precept students.
• Commitment to supporting a safe and respectful environment.
• Ability to meet the described physical demands and travel to patients’ homes and community locations.

Nice To Haves

• At least two years of experience in a community health setting.
• Experience in case management and electronic health records.
• Case Management Certification, including Certified Case Manager (CCM).
• Pediatrics experience is preferred.

Responsibilities

• Identify and evaluate high-risk patients using available reporting, including monitoring healthcare utilization.
• Perform case management and coordinate care to improve patient outcomes, including chronic-condition management, developing patient-centered care plans, and facilitating necessary resource acquisition within scope.
• Support patients with social drivers of health needs by identifying barriers and facilitating connection back to primary care.
• Collaborate with patients, CHAS Health multidisciplinary teams, and external partners to support continuity of care across healthcare settings.
• Provide or facilitate patient, family, and caregiver education, including support for patient-centered health action plans within scope.
• Travel to provide or facilitate in-home or community visits for patients as needed.
• Perform other duties as assigned, including supporting the CHAS Health Mission and Core Values.
• Precept students.

Benefits

• Annual milestone bonus for eligible employees: $500 for every year worked, up to $5,000.
• Employer-offered medical, dental, vision, long-term care, and life insurance, subject to eligibility and criteria.
• 401(k) with up to 6% employer match.
• More than six weeks of annual paid time off for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare through reimbursement.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time