Preferred Communities Program Coordinator

ENDEAVORS•Austin, TX

About The Position

Endeavors seeks a Preferred Communities Program Coordinator to provide intensive, person-centered case management to refugees, immigrants, parolees, asylees, and survivors of human trafficking who face significant vulnerabilities or barriers to stability. In collaboration with community partners, the coordinator promotes safety, well-being, and long-term self-sufficiency for individuals and families with acute needs in the Austin, Texas service area. The role provides culturally and linguistically responsive services grounded in trauma-informed, strengths-based practices. It involves regular home visits and in-person meetings, coordination with service providers, client advocacy, and accurate documentation. The coordinator works with a supervisor and colleagues to plan program outcomes, track progress, and review cases. The position is full-time, day shift, based in Austin, Texas, and involves travel of up to 50%, including travel to various locations and potentially insecure operating environments. Work outside a standard 9-to-5 schedule may be needed.

Requirements

Knowledge of Austin-area service provider community resources.
Ability to contribute independently and as a key team member.
Two to three years of relevant experience in intensive case management, social services, and/or refugee resettlement.
Driver’s license with a clear record.
Valid driver’s license and access to reliable transportation.
Ability to maintain regular and acceptable attendance.
Willingness and availability to travel to various locations as business needs dictate, including potentially insecure operating environments.
Ability to work outside a 9-to-5 schedule as needed.

Nice To Haves

Undergraduate degree in social work, social sciences, nonprofit management, or a related field.
Experience serving populations with complex medical, mental health, or psychosocial needs.
Knowledge of the U.S. Refugee Program and common refugee needs.
Familiarity with trauma-informed and person-centered case management approaches.
Previous work experience at a resettlement affiliate.
Proficiency in a second language spoken by the local refugee population.

Responsibilities

Conduct comprehensive intake and needs assessments to identify client strengths, service needs, and barriers to stability.
Develop individualized, person-centered service plans that promote safety, well-being, and progress toward self-sufficiency.
Provide intensive case management to refugees, immigrants, parolees, asylees, and survivors of human trafficking with significant vulnerabilities or complex needs.
Connect clients to medical, mental health, disability, and social services, and coordinate care across providers.
Conduct regular home visits and in-person meetings to monitor progress and adjust service plans as needs change.
Refer clients to supportive services within HIAS Austin and other community organizations as needed.
Collaborate with nonprofits, healthcare providers, employers, and other community agencies to strengthen the network of resources available to clients.
Maintain an understanding of medical, mental health, education, employment, and other social challenges faced by refugees in the Austin service area.
Provide culturally and linguistically responsive services using trauma-informed and strengths-based approaches.
Advocate for clients’ access to appropriate benefits, services, and community resources.
Identify opportunities to strengthen dialogue and relationships between refugee communities and public and private stakeholders.
Keep case notes and files current; document client interactions, progress, and challenges; and maintain records in compliance with organizational policies and reimbursement standards.
Work with a supervisor to plan program outcomes and oversee progress tracking.
Attend staff meetings for supervision, team building, and program planning, and participate in regular supervision sessions to review cases and service strategies.
Maintain client confidentiality and follow office and record security procedures.
Maintain a positive, respectful demeanor and build productive relationships with staff and the public.
Demonstrate exceptional customer service by placing the child, family, Veteran, or client first in support of the organization’s mission.
Perform other duties as assigned.