Regional Director of Onsite Communities

CAMS (Community Association Management Services)•Concord, MA

3d•$85,000 - $90,000•Onsite

About The Position

CAMS is seeking a full-time, in-house Regional Director to support on-site community operations in the Charlotte, North Carolina market. This hands-on leadership role is responsible for retaining business by ensuring high-quality customer service, meeting financial and operational goals, and growing the client base in the region. The Regional Director mentors team members and supports their personal and professional development. The position oversees On-site Community Managers, contributes local expertise to business development, maintains relationships with clients and service providers, and supports operational quality, efficiency, and cost improvements. It also involves coordinating new-property transitions, developing relationships with builders and developers, and assisting with association setup and budgets.

Requirements

Minimum of five years of experience in HOA/POA management or a supervisory role.
CMCA certification required.
Proficient in all Microsoft Office applications.
Leadership qualities and a mindset focused on managing people and their output.
Excellent reasoning, planning, and time-management abilities.
Superior written and verbal communication skills.
Able to multitask, stay organized, and maintain strong attention to detail.
Self-starter who is motivated, proactive, and able to work quickly and accurately.
Able to meet various attendance requirements.
Excellent interpersonal and relationship-building skills.

Nice To Haves

AMS certification strongly preferred.
PCAM certification strongly preferred.

Responsibilities

Directly oversee On-site Community Managers and manage their performance requirements.
Work with the business development team to provide local expertise, promote the CAMS brand, and foster new business growth in the region.
Communicate periodically with the region’s top 10% of Community Association Board Presidents.
Monitor account management processes and recommend changes to improve quality, efficiency, and costs.
Provide leadership in planning and executing company strategies and operations.
Oversee continuous quality improvement initiatives and build and maintain positive relationships with clients and service providers.
Work with the Regional Vice President and Senior Vice President to identify resources needed for operational needs.
Work with the HR Team to recruit and retain high-quality team members.
Work with CAMS Process Leaders to understand and implement business processes.
Ensure compliance with service agreement requirements for each customer.
Participate in efforts to increase CAMS’ market presence by networking with local vendors, builders, developers, and potential customers.
Lead the transition of new properties from Business Development to an assigned community manager.
Act as liaison to the business development team.
Recommend and implement value-added services for competitive advantage, as appropriate.
Attend sales calls and meetings for new business as coordinated by Business Development.
Work with the Business Development Team to prepare proposals and contracts as needed.
Act as liaison to builders and developers around the region.
Assist developers with preparation of annual budgets.
Attend meetings and provide guidance to developers regarding association setup.