Regional Director On-Site Communities

Associated Asset Management (AAM)•Tempe, AZ

10d

About The Position

Associated Asset Management (AAM), founded in 1990, is a professional HOA management company. The Regional Director of On-Site Communities is responsible for directly supervising, mentoring, and supporting assigned on-site communities and managers, while cultivating strong working relationships with the boards they serve. The role includes staff leadership and development, client and board support, policy and statutory compliance, meeting assistance, and handling escalated homeowner issues.

Requirements

Excellent interpersonal skills, including being outgoing and communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, and a strong public speaker.
Self-direction.
Ability to set personal priorities, follow up, and report as required.
Ability to motivate staff.
Ability to organize and manage multiple priorities.
Attention to detail.
Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.
Ability to utilize a computer in an office setting.
Ability to utilize a personal vehicle for travel.
Ability to walk, drive, or move around properties as necessary.

Responsibilities

Develop working relationships with clients through regularly scheduled interactions and meetings.
Attend Board, Annual, Committee, and other meetings as needed with assigned Onsite Managers.
Assist Managers and Clients in ensuring compliance with State, Federal, and Association Management Statutes.
Participate in interviews, hiring, terminations, training, and placement of Community Managers and related onsite staff.
Provide input for staff assignments in assigned communities.
Evaluate employees and complete annual reviews; as applicable, communicate with boards regarding annual increases for assigned staff and coordinate execution through appropriate channels.
Provide ongoing coaching, mentoring, support, and development of staff.
Provide leadership, direction, training, mentoring, coaching, and supervision to assigned Community Managers, community staff, and other assigned direct reports.
Ensure compliance with AAM policies and procedures, including those relating to annual meetings, corporate records, board packets, collection activities, board reporting, communication, transitions, financial statements, and staffing.
Ensure compliance with established procedures for common area acceptance walk-throughs as needed.
Assist managers as needed in reviewing, proofreading, and approving mailings, notices, newsletters, and similar materials.
Assist staff in properly preparing and presenting Board and Annual Meetings.
Handle escalated homeowner issues as required and report resolutions to superiors and the Board of Directors as required.
Perform other related duties as directed.