Regional Site Specialist

Thermo Fisher Scientific • Cambridge, MA

4d • $21 - $31

About The Position

Unity Lab Services provides integrated laboratory service, support, and supply management. The Regional Site Specialist travels throughout the Northeast region to provide support at multiple customer facilities when scheduled or unscheduled coverage gaps arise, sometimes for extended periods. Travel is required 70–80% of the time.

The role supports inventory and point-of-use management, order processing and expediting, customer service, chemical container receiving and tracking, glass-wash and sterilization operations, and dock and shipping management. The specialist also promotes process improvement and may perform other duties assigned by management.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills and a desire to deliver excellent customer service.
• Maintain a professional appearance and demeanor and uphold Thermo Fisher Scientific's values.
• Computer proficiency and intermediate skills with Microsoft Office software.
• Organizational skills to multitask and meet due dates.
• Ability to understand varied work environments and work safely according to policies and procedures.
• Ability to work overtime or independently as needed.
• Must own a reliable vehicle.
• Successfully complete Thermo Fisher pre-employment screening, including a background check and drug test, and any customer-required screening, credentialing, or badging.

Nice To Haves

• Bachelor's degree in a related field, or a combination of education and experience demonstrating the required skills; military service or training may also be considered in lieu of a degree.
• Two years of related experience in a laboratory setting.
• Experience in a customer service or warehouse environment.
• GxP experience.
• IATA/DOT certification.
• Knowledge of OSHA General Industry requirements.

Responsibilities

• Travel to multiple customer facilities to provide support during scheduled and unscheduled coverage gaps, sometimes for extended periods.
• Manage inventory, including stock rooms, point-of-use areas, and product dispensing.
• Manage orders, including order entry, expediting, and customer service support.
• Receive, register, and track chemical containers.
• Perform end-to-end glass-wash sterilization processes, including inspecting glassware.
• Manage dock and shipping activities.
• Drive a culture of process improvement.
• Perform other responsibilities as assigned by management.

Benefits

• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off and 10 paid holidays annually.
• Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan, offering eligible colleagues the opportunity to purchase company stock at a discount.
• May be eligible for a variable annual bonus based on company, team, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED