Regional Site Specialist - 1st Shift
About The Position
The Regional Site Specialist supports integrated laboratory service, support, and supply management at customer sites. The role uses electronic inventory and order-management systems to handle replenishment, receiving, inventory control, order processing, customer service, returns, and backorders. It also performs laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory reconciliation, and media preparation. The specialist maintains reports to meet contractual requirements, communicates customer concerns to the supervisor, participates in safety programs and process improvements, and may perform other duties assigned by management. The position is primarily based at customer sites and may involve independent work in laboratory, office, cold-room, and other areas with varied temperatures and potential chemical-based allergens. Work includes prolonged standing and walking, manual material handling, and use of personal protective equipment and material-handling equipment. Overtime may be required. Applicants must complete pre-employment and any customer-mandated screening.
Requirements
- High school diploma or equivalent.
- Fluent in reading, writing, and speaking English.
- Strong verbal and written communication skills and a commitment to excellent customer service.
- Professional appearance and demeanor in customer interactions and ability to uphold company values, including confidentiality.
- Strong customer-service orientation and interpersonal skills to collaborate with personnel at various levels at customer sites.
- Ability to independently operate handheld scanners and enter data in various systems, with analytical skills to reconcile reports.
- Computer proficiency, including intermediate Microsoft Office skills, and organizational skills to multitask and meet due dates.
- Ability to lift 30–40 pounds regularly and up to 50 pounds occasionally.
- Ability to use equipment such as pushcarts, pallet jacks, mobile cylinders, and forklifts to push or pull up to 100 pounds.
- Ability to stand, walk, and perform manual material handling—including twisting, bending, reaching, and lifting—for prolonged periods.
- Ability to work in environments with varied temperatures and where chemical-based allergens may be present.
- Ability to work overtime as needed.
- Successful completion of pre-employment screening, including a background check and drug test, and any customer-mandated screening, credentialing, or badging requirements.
Nice To Haves
- Two years of customer experience.
- Related experience in a laboratory setting.
Responsibilities
- Use electronic inventory and order-management systems for on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
- Perform laboratory services, including order delivery, glassware processing, biological waste processing, chemical inventory receipt and reconciliation, and media preparation.
- Analyze, maintain, and reconcile reports to ensure contractual requirements are met.
- Proactively communicate customer concerns and potential problems to the supervisor and address customer concerns within established resolution timeframes.
- Participate in safety programs, including hazard identification, inspections, and incident reporting or investigation as required.
- Engage in process improvement activities.
- Perform other responsibilities as assigned by management.
Benefits
- Competitive remuneration.
- Healthcare and employee benefits.
- National medical and dental plans and a national vision plan, including health incentive programs.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours of paid time off and 10 paid holidays annually.
- Paid parental leave, including three weeks for bonding and eight weeks for caregiver leave.
- Accident and life insurance, and short- and long-term disability in accordance with company policy.
- 401(k) retirement savings plan and other retirement and savings programs.
- Employee Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
- Variable annual bonus may be available based on company, team, and/or individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
