Regional Site Specialist

Thermo Fisher Scientific•Cambridge, MA

About The Position

Unity Lab Services provides integrated laboratory service, support, and supply management. The Regional Site Specialist travels throughout the Northeast region to provide coverage at multiple customer facilities, including scheduled and unscheduled coverage gaps and, in some cases, extended assignments. Travel is required 70–80% of the time. The position supports inventory, order, chemical, glass-wash, dock, and shipping operations, while promoting process improvement. The role requires customer service, safe work practices, and the ability to work across varied laboratory environments. Applicants must own a reliable vehicle and successfully complete Thermo Fisher Scientific’s pre-employment screening, as well as any customer-required screening, credentialing, or badging.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills and a desire to deliver excellent customer service.
Professional appearance and demeanor, and the ability to uphold Thermo Fisher Scientific’s values.
Computer proficiency and intermediate skills with Microsoft Office software.
Organizational skills to multitask and meet due dates.
Ability to understand varied work environments and work safely according to policies and procedures.
Must own a reliable vehicle.
Ability to complete Thermo Fisher Scientific pre-employment screening, including a background check and drug test, and any customer-mandated screening, credentialing, or badging.
Regular ability to lift 30–40 pounds and occasionally up to 50 pounds.
Ability to use equipment such as pushcarts, pallet jacks, mobile cylinders, and forklifts to push or pull up to 100 pounds.
Ability to stand, walk, and perform manual material handling—including twisting, bending, reaching, and lifting—for prolonged periods.
Ability to work in varied-temperature environments, including cold rooms and outdoors.
Ability to work overtime or independently as needed.

Nice To Haves

Bachelor’s degree in a related field, or a combination of education and experience demonstrating the required skills; military service or training may also be considered in lieu of a degree.
Two years of related experience in a laboratory setting.
Experience in a customer service or warehouse environment.
GxP experience.
IATA/DOT certification.
Knowledge of OSHA General Industry requirements.

Responsibilities

Travel to multiple customer facilities to cover scheduled and unscheduled staffing gaps, potentially for extended periods.
Manage inventory, including stock rooms, point-of-use management, and product dispensing.
Support order management, including order entry, expediting, and customer service.
Receive, register, and track chemical containers.
Perform end-to-end glass-wash sterilization processes, including glassware inspection.
Manage dock and shipping operations.
Drive a process-improvement culture.
Perform other responsibilities as assigned by management.
Work safely in accordance with applicable policies and procedures, and maintain professional conduct and customer service.

Benefits

Choice of national medical and dental plans and a national vision plan, including health incentive programs.
Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
At least 120 hours of paid time off (PTO).
10 paid holidays annually.
Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.
Accident and life insurance.
Short- and long-term disability in accordance with company policy.
401(k) U.S. retirement savings plan.
Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount.
May be eligible for a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.