Regional Director On-Site Communities

AAM Brand•Tempe, AZ

About The Position

The Regional Director of On-Site Communities is responsible for the direct supervision, mentorship, and success of assigned On-Site Communities and Managers, while cultivating strong working relationships with the boards they serve. The role provides leadership, direction, training, coaching, and support to Community Managers, community staff, and other assigned direct reports. It also supports client and association operations, staff development, compliance, meetings, communications, and escalated homeowner matters.

Requirements

Excellent interpersonal skills, including being outgoing and communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, and a strong public speaker.
Self-direction and the capacity to set personal priorities, follow up, and report as required.
Ability to motivate staff.
Time-management skills, including the ability to organize and manage multiple priorities.
Attention to detail.
Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.
Ability to utilize a computer in an office setting.
Ability to utilize a personal vehicle for travel.
Ability to walk, drive, or move around properties as necessary.

Responsibilities

Develop working relationships with clients through regularly scheduled interactions and meetings.
Attend Board, Annual, Committee, and other meetings as needed with assigned Onsite Managers.
Assist Managers and Clients in ensuring compliance with State, Federal, and Association Management Statutes.
Participate in interviews, hiring, terminations, training, and placement of Community Managers and related onsite staff.
Provide input for staff assignments in assigned communities.
Evaluate employees and complete annual reviews.
As applicable, communicate with boards regarding annual increases for assigned staff and communicate through appropriate channels for execution.
Provide ongoing coaching, mentoring, support, and development of staff.
Provide leadership, direction, training, mentoring, coaching, and supervision to assigned Community Managers, community staff, and other assigned direct reports.
Ensure compliance with established AAM policies and procedures, including annual meetings, corporate records, board packets, collection activities, board reporting, communication, transitions, financial statements, and staffing.
Ensure compliance with established procedures for common area acceptance walk-throughs as needed.
Assist managers as needed in reviewing, proofreading, and approving mailings, notices, newsletters, and similar materials.
Assist staff with the proper preparation and presentation of Board and Annual Meetings.
Handle escalated homeowner issues as required.
Report resolutions to superiors and to the Board of Directors as required.
Perform other related duties as directed.