Regional Manager Parts Sales

INLAND KENWORTH US INC•Winnipeg, MB

4d•Onsite

About The Position

The Regional Parts Sales Manager for the Prairies Region will be responsible for developing, maintaining, and growing truck and equipment parts sales volumes and profitability within the BC region in concert with branch management and the Product Support Representatives (PSRs). This position will also be responsible for coordinating and facilitating vendor training and marketing initiatives as well as monitoring the performance of Product Support Representatives through regular branch visits and accompanying the PSRs on customer visits. The Regional Parts Sales Manager – BC will continually analyze potential for customer sales opportunities across the BC area of responsibility. This position requires knowledge of heavy truck parts, commercial truck shop operations and/or experience in a truck or equipment dealership as parts technician/parts counterperson.

Requirements

Three years related experience and/or training or equivalent combination of education and experience.
Proficient in Microsoft Word and Excel
Valid Class 5 Driver’s Licence
Proven sales skills, preferably in a related field
Excellent customer relations skills
Strong organizational skills
Accountability and dependability
Time management
Ability to communicate effectively, both verbally and in writing
Solid business ethics, applies professional approach at all times

Nice To Haves

Supervisory experience preferred
Qualification as a parts journeyperson preferred

Responsibilities

Develops and achieves maximum sales volumes consistent with sales projections for the parts business unit
Provides value added services through consistent customer visitations with a focus on penetrating major fleets
Conducts sales calls with PSRs to introduce new products and promotions
Conducts new (cold) sales calls on a weekly basis with staff
Monitors operation of “key” PSR assigned accounts and offers advice and assistance when required in areas such as inventory control, available services, new products and/or product enhancements
Provides superior customer service to all accounts and leverages Parts Sales Support team whenever possible
Plans territory coverage and manages time consistent with expectations of management
Reviews Parts CRM weekly, ensuring PSRs are logging calls and activities
Utilizes Parts CRM to help PSRs successfully close new opportunities
Controls personal expenses within the approved budget and submits expense reports as needed
Investigates and refers customer complaints to the appropriate Department Manager, Fixed Operations Manager, and/or General Manager
Becomes familiar with and complies with the company’s health and safety manual
Reports any unsafe practices to Director – Parts Sales
Takes good care of the assigned company vehicles in accordance with company policy
Collaborates with branch management on hiring, training, motivating, counseling, and monitoring the performance of all PSR staff within the BC Region
Ensures every employee has a thorough understanding of his or her duties and responsibilities (via PSR Compensation Plan)
Leads by example and displays professional and ethical conduct at all times
Attends and participates as needed during monthly Parts Manager and Product Support Representatives meetings
Travel outside of the local area will be required, typically generated by meetings at Inland branches, training programs or seminars, along with trips to vendor and OEM locations. This may include travel in both Canada and the USA, so it is essential you hold and maintain a valid driver’s licence and passport at all times and be able to travel as required.
Track overall sales performance
Ensure PSR account assignments in CDK match those within Parts CRM
Review whether accounts are being called on or underperforming and address with Director, Parts Sales and Branch Management