Regional Parts Specialist

DMG MORI USA•Irving, TX

12d•$50,000 - $60,000

About The Position

The Regional Parts Specialist supports dealers and customers with identifying and quoting parts, processing customer quotes and orders, and handling related account, payment, and document tasks. The role may involve consulting parts lists, maintenance manuals, electrical diagrams, and parts drawings, as well as communicating with factories, Technical Centers, and Parts Facilities for technical direction. When a part cannot be identified, the specialist requests assistance from other Technical Clarification team members. The position is based at DMG MORI USA and reports to the Parts Manager. The stated schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with 0% travel. Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing. This is a non-exempt role.

Requirements

Bachelor’s degree from an accredited university.
Good organizational skills.
Customer service phone skills.
Ability to multitask in a fast-paced environment.
Ability to prioritize workloads, focus, eliminate errors, and maximize efficiency.
Excellent verbal and written communication skills.

Nice To Haves

Mechanical aptitude to understand part and electrical drawings.
High-level analytical and problem-solving skills and critical thinking.
SAP experience.

Responsibilities

Support dealers and customers in identifying and quoting parts.
Use parts lists, maintenance manuals, electrical diagrams, and parts drawings to identify parts as needed.
Communicate with factories, local Technical Centers, and local Parts Facilities to obtain technical direction and assistance identifying parts.
Request assistance from other Technical Clarification team members when unable to identify a part.
Process incoming quotes and orders from dealers’ direct sales customers.
Check account status, update account information, and enter new customer data into the system.
Handle order processing, including quoting, order entry, purchase order receiving, and invoice processing.
Maintain customer files, sales orders, invoices, and credit card receipts.
Process credit card purchases through the online credit card system.
Answer incoming customer phone calls.
Process return authorizations.
Follow up daily on open quotes and orders.
Upload and maintain customer accounting documents in Docushare.
Perform other duties as assigned.