Regional Manager Franchise Operations & Revenue Development (Remote - West South Central Region - AR, LA, MO, MS)

Sonesta Hotels•Newton, MA

4d•$70,000 - $75,000•Remote

About The Position

The Regional Manager Franchise Operations & Revenue Development fosters brand equity, strong hotel operations, and net unit growth by consulting with and supporting assigned franchised hotels, with a focus on revenue performance, guest satisfaction, and execution of brand programs and standards. The role serves as a primary brand representative and builds relationships with hotel owners and operators through ongoing engagement. The position creates value for stakeholders by partnering with hotel sales teams to generate booked business and qualified sales leads through in-market sales calls and marketing events. It advises and educates hotel owners and operators on sales and operational best practices to support revenue growth. The territory covers Arkansas, Louisiana, Missouri, and Mississippi, with a strong preference for the candidate to reside in Louisiana. Travel may be up to 90%.

Requirements

Bachelor’s degree or relevant experience in lieu of a degree.
At least 4 years of professional multi-unit hotel operations and revenue generation leadership experience.
Excellent interpersonal, written, and oral communication skills, including the ability to listen, empathize, convey confidence, and motivate others.
Proficiency with desktop productivity tools, including MS Excel, Word, and PowerPoint; electronic scheduling and email systems; business intelligence analysis tools; and CRM account management systems.
Strong organization, prioritization, and deadline-management skills, with the ability to self-start and handle multiple disciplines and time zones using email, telephone, and written correspondence.
Ability to adapt to changing business needs and priorities and travel up to 90%.
Ability to collaborate with stakeholders and subject matter experts and share effective practices.
Ability to accomplish goals proactively, individually and as part of a team, and a track record of driving change.

Responsibilities

Conduct on-property business performance consulting visits with owners and operators in the assigned region, typically twice per year.
Analyze, develop, and deliver Business Performance 360 consultative reviews and business improvement recommendations.
Conduct property Quality Assurance evaluations.
Review and update Property Improvement Plans.
Conduct monthly courtesy calls with each hotel to foster relationships.
Provide periodic on-property and regional training, including at Townhalls and Brand Conferences, on brand programs, standards, and assigned curriculum.
Monitor and follow up with hotels on action items such as Property Improvement Plans, RFPs, and other time-sensitive obligations.
Conduct hotel market assessments and identify sales opportunities.
Partner with hotel teams on in-market sales calls to develop and deliver booked business and qualified sales leads.
Partner with the regional Franchise Services Manager regarding hotel performance and escalated support issues.
Advocate for franchisee perspectives while balancing Sonesta objectives, contributing to improvements in brand tools, resources, strategies, and programs.
Help resolve escalated owner and operator feedback concerning brand performance, brand satisfaction, and license agreement provisions.
Partner with the Regional Development Director by prospecting and submitting leads to support brand growth and development.