Regional Manager Franchise Operations & Revenue Development (Remote - West South Central Region - AR, LA, MO, MS)

Sonesta International Hotels Corporation•Newton, MA

2d•Remote

About The Position

The Regional Manager Franchise Operations & Revenue Development fosters brand equity, strong hotel operations, and net unit growth by consulting with and supporting assigned franchised hotels. The role focuses on revenue performance, guest satisfaction, and execution of brand programs and standards. As a primary representative of the brand, the Regional Manager builds relationships with hotel owners and operators, demonstrates brand value, and supports hotel sales through in-market sales calls and marketing events. The position consults with and educates owners and operators on effective sales and operational practices to influence revenue growth. The territory covers Arkansas, Louisiana, Missouri, and Mississippi. Sonesta strongly prefers the candidate to reside in Louisiana. The role works with hotel owners, operators, and management companies, as well as Sonesta franchise operations, global sales, and marketing stakeholders. Success is measured by growth in hotel RevPAR and Revenue Generation Index, reputation and quality assurance performance, and owner/operator satisfaction and retention. Travel may be up to 90%.

Requirements

Bachelor’s degree or relevant experience in lieu of a degree.
At least 4 years of professional multi-unit hotel operations and revenue generation leadership experience.
Strong interpersonal, written, and oral communication skills, including the ability to listen, empathize, convey confidence, and motivate others.
Proficiency with desktop productivity tools, including Microsoft Excel, Word, and PowerPoint; electronic scheduling and email systems; business intelligence analysis tools; and CRM account management systems.
Strong organization, prioritization, multitasking, and deadline-management skills, including the ability to work across disciplines and time zones using email, telephone, and written correspondence.
Ability to adapt communication and consulting approaches to different business learning levels and styles, and to influence without direct control.
Ability to travel up to 90%.
Proactive, collaborative, self-starting, flexible, resourceful, and results-oriented approach, with a track record of driving change and achieving objectives.

Nice To Haves

Residence in Louisiana is strongly preferred.

Responsibilities

Conduct on-property business performance consulting visits with owners and operators in the assigned region, typically twice per year.
Analyze, develop, and deliver Business Performance 360 consultative reviews and business improvement recommendations.
Conduct property quality assurance evaluations.
Review and update Property Improvement Plans.
Conduct monthly courtesy calls with each hotel to foster relationships.
Conduct periodic training at hotels, regional town halls, and brand conferences on brand programs, standards, and assigned curriculum.
Monitor and follow up with hotels on action items and time-sensitive obligations, including Property Improvement Plans and RFPs.
Assist hotel sales and marketing efforts by conducting market assessments and identifying sales opportunities.
Partner with hotels on in-market sales calls to develop and deliver booked business and qualified sales leads.
Partner with the Regional Franchise Services Manager on hotel performance and escalated support issues.
Represent franchisee perspectives while balancing Sonesta objectives, and support continuous improvement of brand tools, resources, strategies, and programs.
Help resolve escalated owner/operator feedback regarding brand performance, satisfaction, and license agreement provisions.
Partner with the Regional Development Director by prospecting and submitting leads to support brand growth and development.