Regional Field Manager-AL,AR,LA,MS
About The Position
The Regional Field Manager serves as the business leader for the assigned territory of Alabama, Arkansas, Louisiana, and Mississippi. The role is responsible for customer service and the overall performance of contractors working within the territory. It is based out of a home office within the assigned region and requires regular travel throughout the territory, including occasional overnight stays, to conduct field work and site visits. The manager monitors and coaches contractors, develops relationships with carrier clients and contractors, resolves service issues, and works with Risk Management on workmanship and liability concerns. The role also reviews contractor performance and workload, conducts progress visits for repair jobs of $50,000 or more, reviews and approves interim payments for those jobs, follows up on business development leads, maintains contractor coverage, and helps expand the contractor network. The manager supports other departments, conducts quarterly contractor calibration meetings, contributes to the ACCESS Conference, and presents Altimeter's service offerings.
Requirements
- Must have a BA/BS degree or equivalent work experience.
- Ability to work remotely and independently while remaining part of a team.
- Computer proficiency, including comfort using Microsoft Office and other computer programs.
- Ability to read and interpret documents such as procedure manuals.
- Ability to manage multiple tasks and prioritize those of greatest importance.
- Strong communication and relationship-building skills.
- Results-oriented, with strategic and critical thinking skills.
- Flexibility in response to changing processes and procedures.
- Proactive, objective problem-solving skills, including researching resources to reach viable resolutions.
- Ability to analyze data to identify trends and patterns.
- Effective time management, task orientation, and ability to meet deadlines.
- Self-motivation and a strong work ethic.
- Ability to serve customers with competing interests while maintaining professionalism and objectivity.
- Regular and reliable attendance.
- Ability to drive distances as needed for field work.
- Ability to use multiple computer programs for administrative tasks, listen to customer complaints and work toward resolution, and present information in public settings.
- Ability to travel as needed throughout the assigned territory.
Nice To Haves
- Property insurance or property claims adjusting experience.
- Residential and/or commercial construction experience.
- Familiarity with claims management or estimating software systems.
Responsibilities
- Monitor contractor performance and provide regular coaching to support service-level agreements and program compliance.
- Build relationships with carrier clients and contractors and develop strategies for superior service.
- Resolve issues among property owners, clients, and contractors, including conducting site visits when needed.
- Work with the Risk Management team on workmanship and liability matters raised by customers.
- Review contractor workload and performance to manage risk and limit financial exposure for Altimeter.
- Conduct progress site visits for repair jobs of $50,000 or more to confirm completed work and customer satisfaction.
- Review and approve interim payment requests for jobs of $50,000 or more.
- Follow up proactively on leads and opportunities assigned by the Business Development team.
- Manage contractor zip codes, trades, and carrier assignments to maximize network coverage.
- Expand the contractor network by locating and interviewing contractors and supporting their network experience.
- Assist departments including Recruiting, Credentialing, Accounting, Legal/Risk, Restoration Review, and Mit Review.
- Conduct quarterly calibration meetings with contractors to review best practices and client expectations.
- Contribute to the ACCESS Conference as a presenter, facilitator, and sponsorship recruiter.
- Discuss and demonstrate Altimeter's full range of service offerings.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
