Regional Field Manager-AL,AR,LA,MS
About The Position
Altimeter Solutions Group is a managed repair services provider for the property insurance industry, connecting carriers and policyholders through a network of contractors. The Regional Field Manager serves as the business leader for the assigned territory of Alabama, Arkansas, Louisiana, and Mississippi. This role oversees contractor performance and provides high-quality service to clients, contractors, and property owners. It is based in a home office within the assigned region and requires regular travel throughout the territory, sometimes including overnight stays. The manager monitors and coaches contractors, builds relationships with carrier clients and contractors, resolves service issues, and supports risk management. The role includes site visits and interim payment approvals for repair jobs of $50,000 or more, following up on business opportunities, managing contractor network coverage, and expanding the contractor base. The manager also collaborates with internal departments, holds quarterly contractor calibration meetings, contributes to the ACCESS Conference, and promotes Altimeter's service offerings.
Requirements
- Bachelor of Arts or Bachelor of Science degree, or equivalent work experience.
- Ability to work remotely and independently while remaining part of a team.
- Computer proficiency, including comfort with Microsoft Office and other computer programs.
- Ability to read and interpret documents such as procedure manuals.
- Ability to manage multiple tasks and prioritize those of greatest importance.
- Timeliness and quality in completing assignments and work products.
- Effective communication and relationship-building skills.
- Results orientation, strategic thinking, and critical thinking.
- Flexibility in responding to changes in processes and procedures.
- Proactive, objective problem-solving skills, including researching information and resources to find viable resolutions.
- Ability to analyze data to identify trends and patterns.
- Effective time management, task orientation, and attention to deadlines.
- Self-motivation and a strong work ethic.
- Ability to serve customers with competing interests while maintaining professionalism and objectivity.
- Regular and reliable attendance.
- Ability to travel throughout the assigned territory as needed.
- Ability to drive distances to complete field work.
- Ability to use multiple computer programs for administrative tasks.
- Ability to listen to customer complaints and work toward resolutions.
- Ability to present information in public settings.
Nice To Haves
- Property insurance or property claims adjusting experience.
- Residential and/or commercial construction experience.
- Familiarity with claims management or estimating software systems.
Responsibilities
- Monitor contractor performance and coach contractors to meet service-level agreements and program compliance.
- Build relationships with carrier clients and contractors and develop strategies for superior service.
- Resolve issues by mediating disputes among property owners, clients, and contractors, including conducting site visits as needed.
- Work with Risk Management on workmanship and liability matters raised by customers.
- Review contractor workloads and performance to manage risk and limit financial exposure at the contractor and market levels.
- Conduct progress site visits for repair jobs of $50,000 or more to confirm completed work and customer satisfaction.
- Review and approve interim payment requests for jobs of $50,000 or more.
- Follow up proactively on leads and opportunities assigned by the Business Development team.
- Manage contractors' assigned ZIP codes, trades, and carriers to maximize network coverage.
- Expand the contractor base by locating and interviewing contractors and supporting their network experience.
- Assist departments including Recruiting, Credentialing, Accounting, Legal/Risk, Restoration Review, and Mit Review teams as needed.
- Conduct quarterly calibration meetings with contractors to review best practices and client expectations.
- Contribute to the ACCESS Conference as a presenter, facilitator, and sponsorship recruiter.
- Discuss and demonstrate Altimeter's service offerings.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
