Regional Field Manager-AL,AR,LA,MS

Altimeter Solutions Group LLC•Mobile, AL

1d•$70,000 - $80,000•Remote

About The Position

The Regional Field Manager serves as the business leader for the assigned territory of Alabama, Arkansas, Louisiana, and Mississippi. The role is responsible for delivering high-quality customer service to clients, contractors, and property owners, and overseeing contractor performance. The position is based in a home office within the assigned region and requires travel throughout the territory, including occasional overnight stays. The manager monitors and coaches contractors to meet service-level agreements and program requirements, builds relationships with carrier clients and contractors, resolves service issues, and works with Risk Management on workmanship and liability matters. The role also includes site visits and interim payment reviews for repair jobs of $50,000 or more, contractor-network development and coverage management, following up on business-development leads, supporting other departments, and contributing to the ACCESS Conference. Salary is $70,000–$80,000, based on experience.

Requirements

Bachelor of Arts/Bachelor of Science degree or equivalent work experience.
Ability to work remotely and independently while remaining a member of the team.
Computer proficiency, including comfort with Microsoft Office and other computer programs.
Ability to read and interpret documents such as procedure manuals.
Ability to manage multiple tasks and prioritize the most important work.
Strong communication and relationship-building skills.
Results orientation, strategic and critical-thinking skills, and a proactive, objective approach to problem-solving.
Ability to research information and resources to find viable resolutions.
Ability to analyze data to identify trends and patterns.
Effective time management, attention to deadlines, and conscientiousness about timeliness and work quality.
Self-motivation and a strong work ethic.
Ability to serve customers with competing interests while maintaining professionalism and objectivity.
Regular and reliable attendance.
Ability to drive distances and travel as needed throughout the assigned territory.
Ability to use multiple computer programs for administrative tasks, listen to customer complaints and work toward resolution, and present information in public settings.

Nice To Haves

Property insurance or property claims adjusting experience.
Residential and/or commercial construction experience.
Familiarity with claims management or estimating software systems.

Responsibilities

Monitor contractor performance and provide regular coaching to help meet SLAs and program-compliance requirements.
Build relationships with carrier clients and contractors and develop strategies for superior service.
Mediate disputes among property owners, clients, and contractors and conduct issue-related site visits as needed.
Work with the Risk Management team on workmanship and liability matters raised by customers.
Review contractor workload and performance to manage risk and limit financial exposure for the company and markets.
Conduct progress site visits for repair jobs of $50,000 or more to verify completed work and customer satisfaction.
Review and approve interim payment requests for jobs of $50,000 or more.
Follow up proactively on leads and opportunities assigned by the Business Development team.
Manage contractor zip codes, trades, and carrier assignments to maximize network coverage.
Expand the contractor base as needed, including locating and interviewing contractors and supporting their network experience.
Assist departments including Recruiting, Credentialing, Accounting, Legal/Risk, Restoration Review, and Mit Review.
Conduct quarterly calibration meetings with contractors to review best practices and client expectations.
Contribute to the ACCESS Conference as a presenter, facilitator, and sponsorship recruiter.
Discuss and demonstrate the company's full range of service offerings.
Perform other duties as assigned.