Regional LifeClinic Lead – Texas Markets
About The Position
The Regional LifeClinic Lead is accountable for the performance, development, and day-to-day management of an assigned LifeClinic team, including full supervisory responsibility for Coordinators and shared performance management responsibility for LifeClinic Doctors. The Lead sets expectations, coaches team members, holds them accountable to established standards, and drives measurable results in new patient acquisition, conversion, retention, and revenue. This is a field-based role supporting either the Dallas or Houston, Texas markets. Candidates must be located in Texas and maintain a regular onsite presence at clinics throughout their assigned market. Up to 50% travel is required.
Requirements
- Bachelor's degree in a related field.
- At least 3 years of experience working in the healthcare industry.
- At least 3 years of customer service experience.
- Excellent customer service skills.
- Ability to identify problems, compile and analyze data, establish facts, draw valid conclusions, and implement resolutions.
- Ability to handle and resolve conflicts professionally and tactfully.
- Excellent supervisory, interpersonal communication, and time management skills.
- Strong written and verbal communication skills.
- Strong multitasking ability and ability to learn quickly.
- Ability to hold team members accountable and drive meaningful behavior change.
- Must be located in Texas and able to maintain a regular onsite presence at clinics throughout the assigned market.
- Ability to travel up to 50%.
- Licenses, certifications, and registrations: None.
Nice To Haves
- Experience as a Chiropractic Assistant.
- Experience as a Chiropractic Office Manager.
- Experience as a LifeClinic Coordinator.
Responsibilities
- Coach LifeClinic Doctors and Coordinators on practice growth skills, including marketing, sales scripting, communication, administrative tasks, and schedule management.
- Identify performance gaps, determine appropriate coaching interventions, and make operational exceptions to standard procedures as needed.
- Manage all personnel functions for Coordinator direct reports, including hiring, onboarding, goal-setting, performance reviews, corrective action, and termination.
- Conduct goal-setting, performance reviews, and performance improvement plans for LifeClinic Doctors; escalate Doctor termination recommendations to the Vice President-LifeClinic Operations.
- Monitor and analyze clinic performance metrics, identify trends and root causes, and develop and implement corrective action plans to meet or exceed company targets.
- Deliver training and remote support to LifeClinic locations across the region, develop training materials, facilitate weekly clinic meetings, and provide performance reporting to senior leadership.
- Provide leadership and guidance to the LifeClinic team and coach and mentor team members on patient concerns and daily responsibilities.
- Perform supervisory duties, including training, scheduling, coaching, and time card approval.
- Conduct regular audits of new patient conversion and marketing performance, provide feedback, and develop action plans as needed.
- Track new patients signed through marketing initiatives and conversion rates, including the percentage of new patients who start care.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
