REGIONAL DIRECTOR OPERATIONS - TEXAS

Compass Group • Jenks, OK

1d

About The Position

The Regional Director of Operations (RDO) leads, manages, and inspires District Managers and other leaders in an assigned Texas region. As part of the regional leadership team, the RDO provides planning, direction, and guidance to accounts, maintains strong client relationships, and works to achieve operational and financial goals in a dynamic environment. The role owns the accounts and financial results for the assigned territory and serves as a representative and escalation point for senior clients. Extensive travel is required.

Requirements

• Bachelor’s or master’s degree from an accredited college or university, or eight years of progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution, or other support services areas in lieu of a degree.

Nice To Haves

• Strong senior leadership background, with exposure to contract and budget management, customer service, people development, food services, and negotiations.
• Proven track record of growing a business and leading teams, with strong financial acumen.
• Ability to think quickly, analytically, strategically, and accurately.
• Expert client relationship, influencing, listening, and written and verbal communication skills.
• An inclusive mindset and a proactive, positive, professional, flexible, and resilient approach.
• Initiative, ownership, multitasking, prioritization, and organization skills.
• Proficiency in Microsoft Suite.

Responsibilities

• Lead, manage, and inspire District Managers, Resident District Managers, Directors of Dining Services, and their teams to provide excellent service.
• Build strong client relationships and drive achievement of key performance indicators, including profitability, safety, and engagement.
• Participate in the regional leadership team, communicating with peers to share best practices, mitigate risks, champion diversity, and build community.
• Own all accounts in the assigned territory, gathering input from key partners and making decisions that consider risks, rewards, and short- and long-term implications.
• Support the RVP in setting the region’s cultural tone and meet with the extended team to promote transparency, understanding, safety, accountability, and alignment.
• Represent the Chartwells team to senior clients in the territory and serve as an escalation point.
• Work with regional team members to support smooth sales and retention processes, including presentations and negotiations.
• Collaborate with key partners on regional initiatives.
• Ensure compliance with quality assurance, policy, and USDA program requirements, and complete reporting on time.
• Partner with the RVP on development across the region; conduct performance evaluations and succession planning, with a focus on building multi-unit management skills.
• Own the territory’s financial results and P&L, and work with the leadership team on accurate reporting, forecasting, and budgeting.
• Ensure consistent and fair administration of policies and procedures.
• Recognize and anticipate marketplace trends and participate in regional strategic planning meetings.
• Travel extensively as required by the position.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Retirement plan
• Flexible time off
• Paid parental leave
• Holiday time off (varies by site/state)
• Personal leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet insurance
• Commuter benefits
• Employee Assistance Program
• Flexible Spending Accounts
• Paid and/or unpaid time off benefits in accordance with applicable law may also be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Director