In-person Regional Liaison

Tempus Unlimited•Stoughton, MA

8d•Onsite

About The Position

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency encourages inclusion of people with disabilities in mainstream social, recreational, family, and work activities. The in-person Regional Liaison works primarily from the Stoughton office, serving as a liaison for Consumers and Personal Care Attendants (PCAs) by responding to inquiries and helping resolve problems. The role also provides general in-person support to visitors with questions and documentation related to the Fiscal Intermediary (FI) program, and training and support for the Tempus EVV solution. The liaison coordinates with the Consumer Advisory Board coordinator to address regional concerns and review opportunities, while ensuring ongoing compliance with Tempus quality and FI contract requirements. This is an in-person role at the Stoughton, Massachusetts location, five days a week. The position is full-time at 35 hours per week, Monday through Friday, with core hours of 8:30 a.m. to 4:30 p.m. Some travel may be required for regional coverage. The role operates in a professional office environment and routinely uses standard office equipment. A high school diploma is required. The position pays $21.00 per hour.

Requirements

High school diploma.
Experience with Excel and spreadsheets.
Professional, friendly, and understanding personality.
Punctuality and dependability.
Ability to work efficiently as a team player and individually with minimal direction.
Self-motivation.
Ability to consistently maintain and build positive working relationships.
Excellent organizational skills.
Ability to multitask and meet deadlines.
Familiarity with office machines, equipment, and software.
Ability to respect and maintain confidentiality.
Attention to accuracy and detail.
Strong interpersonal and analytical skills.
Ability to meet the role's physical demands, including regularly talking and/or hearing and frequently sitting, standing, walking, using hands to finger, handle, or feel, and reaching with hands and arms.
Satisfactory background check results are required as a condition of employment.

Nice To Haves

Fluency in Spanish or other languages.
Proficiency in Microsoft Office software.

Responsibilities

Act as a liaison between Consumers/Participants and/or PCAs/DCWs and Tempus.
Respond to Consumer/Participant and/or PCA/DCW inquiries and complaints.
Provide scheduled or ad-hoc in-person assistance with FI documentation and program-related questions.
Help resolve inaccuracies or discrepancies related to reporting of activity time.
Work with applicable parties to determine PA/WA status and whether a new PA/WA needs to be requested.
Work with applicable parties to address and resolve PCA/DCW payment issues.
Respond to issues escalated by Consumers, Surrogates, Administrative Proxies, Waiver Participants, and/or PCAs/DCWs.
Receive visitors, determine their needs, and direct them to the appropriate person.
Maintain the visitor and ID badge register and issue ID badges where appropriate.
Address inquiries and provide accurate information.
Perform administrative work, including supporting other departments as needed and as time allows.
Report all suspected incidents of consumer sexual or physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
Coordinate with the Consumer Advisory Board coordinator to address regional concerns and review opportunities.
Maintain compliance with Tempus quality and FI contract requirements.
Provide training and support for the Tempus EVV solution.