In-person Regional Liaison

Tempus Unlimited•Stoughton, MA

7d•Onsite

About The Position

The Regional Liaison works in person at the Stoughton, Massachusetts office, serving as a liaison between Consumers and Personal Care Attendants (PCAs) and Tempus. The role assists Consumers and PCAs with inquiries and problem resolution and provides visitors with in-person support for Fiscal Intermediary (FI) documentation and program questions. The liaison is trained to provide support for the Tempus EVV solution and coordinates with the Consumer Advisory Board coordinator to address regional concerns and review opportunities. The position also supports ongoing compliance with Tempus quality and FI contract requirements. This is a full-time, in-person position working 35 hours per week, Monday through Friday. Core hours are 8:30 a.m. to 4:30 p.m. Some travel may be required to ensure regional coverage. The stated pay is $21.00 per hour.

Requirements

High school diploma.
Experience with Excel and spreadsheets.
Professional, friendly, and understanding personality.
Punctuality and dependability.
Ability to work efficiently as a team player and individually with minimal direction.
Self-motivation.
Ability to consistently maintain and build positive working relationships.
Excellent organizational skills.
Ability to multitask and meet deadlines.
Familiarity with office machines, equipment, and software.
Ability to respect and maintain confidentiality.
Attention to accuracy and detail.
Strong interpersonal and analytical skills.

Nice To Haves

Fluency in Spanish or other languages.
Proficiency in Microsoft Office software.

Responsibilities

Act as a liaison between Consumers/Participants and/or PCAs/DCWs and Tempus.
Respond to Consumer/Participant and/or PCA/DCW inquiries and complaints.
Provide scheduled or ad-hoc in-person assistance with FI documentation and program-related questions.
Help resolve inaccuracies or discrepancies related to reporting of activity time.
Work with applicable parties to determine PA/WA status and whether a new PA/WA needs to be requested.
Work with applicable parties to address and resolve PCA/DCW payment issues.
Respond to issues escalated by Consumers, Surrogates, Administrative Proxies, Waiver Participants, and/or PCAs/DCWs.
Receive visitors, determine their needs, and direct them to the appropriate person.
Maintain the visitor and ID badge register and issue ID badges where appropriate.
Handle inquiries and provide accurate information.
Perform administrative work, including supporting other departments as needed and as time allows.
Report all suspected incidents of consumer sexual or physical abuse and neglect to the Disabled Person Protection Commission (DPPC).
Provide training and support for the Tempus EVV solution.
Coordinate with the Consumer Advisory Board coordinator to address concerns and review regional opportunities.
Ensure ongoing compliance with Tempus quality and FI contract requirements.