Regional Hub Business Manager

Ontario Clean Water Agency•Shelburne, ON

8d•CA$84,092 - CA$121,173•Onsite

About The Position

The Regional Hub Business Manager manages and oversees the daily business and administrative operations of OCWA’s regional office under the general direction of the Regional Hub Manager and within established policies, directives, guidelines, and objectives. Areas of responsibility include human resources, budgeting, forecasting, financial reporting, procurement, contract management, renewals, and business planning. The position develops and facilitates the region’s approach to business change management, process re-engineering, and continuous improvement. It provides advice and support to management on program, policy, and administrative matters; coordinates corporate linkages and urgent enquiries; and participates in regional program and project implementation and service delivery. The manager coordinates business and administrative requirements for new clients, contracts, facilities, and projects; leads administrative and business-support teams; and contributes to financial, operational, business, and strategic planning. The role identifies and manages resource needs and budget activities, supports employee engagement and performance management, and sustains relationships with internal and external stakeholders. It also ensures compliance with regulatory, legal, financial, collective agreement, and ministry policy commitments, and advises senior management on sensitive matters.

Requirements

Valid Ontario Class G Driver’s Licence.
Ability and willingness to travel throughout the assigned region and elsewhere in Ontario, including occasional overnight travel.
Ability to attend OCWA facilities, offices, client locations, and meetings throughout the region as required.
Knowledge of ministry strategic directions, policies, programs, and service delivery models to manage programs, plan resource requirements, and align work with corporate, divisional, and branch goals.
Knowledge of human resources practices, policies, directives, and collective agreements to handle recruitment and employee issues.
Knowledge of financial and administrative procedures, including budgeting, forecasting, financial analysis, asset management, and oversight of contract service providers.
Knowledge of business planning principles, policies, procedures, management practices, and decision-making and accountability processes to advise on and lead multi-year plans and business cases.
Knowledge of region-specific initiatives, policies, procedures, legislation, and regulations relevant to client service program delivery.
Knowledge of change management, continuous improvement, corporate business systems, financial reporting tools, and business-process management methodologies.
Ability to identify inefficiencies and implement best practices and processes.
Ability to interpret and apply legislation, policies, and directives while ensuring compliance and continuous improvement.
Ability to lead teams, communicate expectations, and promote an engaged and inclusive work environment.
Ability to establish performance standards, conduct performance reviews, organize work, and develop individual and team competencies.
Ability to identify staffing needs, conduct recruitment and selection, manage orientation and training, and develop remedial plans.
Ability to discuss business and operational plans and program issues, promote understanding of objectives, and support consistent application of policies and procedures.
Ability to provide business-planning expertise, exchange information, offer advice, and resolve administrative and policy problems.
Ability to liaise with service providers, vendors, and contractors about goods and services, contracts, and related issues.
Excellent written and verbal communication skills to prepare documents, reports, correspondence, business plans, briefing materials, statistical reports, query responses, and statements.
Ability to represent the region at meetings, committees, and working groups and facilitate resolution of problems and concerns.
Ability to coordinate program delivery, operations, services, and projects in consideration of regional strategy and mandate.
Ability to coordinate consultations with internal and external stakeholders, partners, and consultants.
Ability to prioritize business needs, plan business and program services, and resolve operational issues.
Ability to participate in divisional results and strategic planning.
Ability to exercise discretion and independent judgment where past practices may not exist.

Responsibilities

Manage and oversee the regional office’s daily business and administrative operations, including human resources, budgeting, forecasting, financial reporting, purchasing and procurement, contract management, renewals, and business planning.
Develop and facilitate regional business change management, re-engineering, and process-improvement approaches; analyze business and program goals and incorporate best practices and service commitments into plans, procedures, and processes.
Provide management with support and advice on program, policy, and administrative matters; manage corporate linkages and protocol; respond to or delegate urgent enquiries and follow up.
Participate in implementing and delivering regional programs and projects as required.
Coordinate administrative and business requirements for new clients, contracts, facilities, and projects, including system setup, insurance coordination, reporting requirements, and internal process readiness.
Lead and manage administrative and business-support teams and contribute to financial, business, operational, and strategic planning and evaluation.
Identify financial, material, and human resource needs and manage and control operational, program, project, and budget activities; contribute to long-term financial and resource planning.
Promote an inclusive, values-based team through employee engagement, communicating deliverables, establishing and evaluating performance standards, recommending merit increases, identifying staffing needs, making hiring decisions, recommending discipline where required, and addressing employee relations matters.
Develop and maintain internal and external stakeholder relationships to coordinate shared interests.
Ensure compliance with regulatory, legal, financial, collective agreement, and ministry policy commitments and advise senior management about sensitive issues.
Identify operational inefficiencies and implement best practices and processes to improve regional operations.
Interpret and apply legislation, policies, and directives to meet business needs while ensuring compliance and supporting continuous improvement and service quality.
Lead teams by communicating values, strategies, and expectations; support succession planning, performance reviews, recruitment, training, and team development.
Coordinate program delivery and operations, determine resource needs, coordinate work across regional areas, and organize work to meet objectives.
Coordinate stakeholder consultation and advisory meetings; manage information flow and coordinate responses to issues, requests, and correspondence.
Manage implementation of corporate initiatives involving policies, procedures, systems, and processes.
Coordinate operational improvement initiatives and support new ministry programs and projects, identifying required information and information technology needs.
Provide recommendations, opinions, briefings, and advice to management on emerging issues affecting program operations, service outcomes, and efficiency.
Exercise discretion and independent judgment, resolve administrative and operational problems, and establish regional office practices and procedures.