Regional Field Support Manager Veterinary Diagnostics

IDEXX•US-UT-Virtual, UT

4d•$85,000 - $100,000•Remote

About The Position

The Regional Field Support Manager leads and supports a team of Veterinary Diagnostic Field Support Representatives (FSR) to provide excellent customer experience. This role is crucial because IDEXX builds innovative products in the veterinary diagnostic and software industry that help keep pets healthy. Veterinarians rely on Field Support Representatives (FSR) to educate them on how to best utilize these analyzers, products, services, and software. The manager will develop the team, provide coaching, collaborate with field partners, implement strategies to achieve goals, coordinate resources, manage territories, and act as an advocate and mediator for internal and external customers. They will also adhere to IDEXX's Purpose & Guiding Principles, contribute to operating policies, and facilitate strong collaboration between field partners and FSRs.

Requirements

Ability to travel 50%
5 or more years of leadership experience, preferably leading remote field service teams
Ability to collaborate with a range of stakeholders, with strengths in influencing, planning, and coordinating.
Fantastic customer service skills including discovering and exploring customers’ needs.
Experience working with customers and maintaining good customer relationships.
Strong management skills and the ability to give developmental feedback in a coaching environment.
Organization, time management & the ability to prioritize are fundamental.
Natural communicator with an inspirational style of working.
Enjoy working with people and have the ability to build instant rapport.

Responsibilities

Develop the team and provide ongoing coaching to drive performance.
Collaborate with field partners to identify opportunities and manage a region towards a common goal.
Implement strategies to achieve quarterly commercial goals.
Coordinate resources and help employees with territory management to support customer loyalty and growth.
Act as an advocate for internal and external customers and a mediator to establish strong relationships.
Adhere to and model the IDEXX Purpose & Guiding Principles.
Contribute to the development of operating policies & procedures and incorporate other improvements based on evaluation of existing procedures and business needs.
Facilitate relationships between field partners and field support representatives and act as the liaison to enable strong collaboration.