Engineering Manager, Field Diagnostics Engineering

Apple

2h

About The Position

The Engineering Manager for Field Diagnostics Engineering leads a high-performing team delivering hardware and software diagnostic solutions that support field repair technicians and improve the Apple customer ownership experience. The manager builds and nurtures partnerships with cross-functional teams within and outside AppleCare, and works hands-on and with discipline in a challenging environment to ensure technicians have the tools needed to provide exceptional customer experiences. The role drives innovation within AppleCare and focuses on delivering high-quality, reliable solutions.

Requirements

• Bachelor’s or master’s degree in Computer Science, Computer Engineering, or a related field, or equivalent experience.
• 10+ years of experience in software development.
• 4+ years of experience in an engineering management role.
• Experience programming in macOS or iOS ecosystems using Swift or Objective-C, including building and debugging system- or application-level software.
• Experience with computer architecture and hardware/software interactions.

Nice To Haves

• Experience with macOS or iOS system architecture, including security models.
• Knowledge of CPUs, GPUs, and SoCs.
• Experience with field diagnostics, manufacturing, or repair workflows.
• Experience with diagnostics, logging, telemetry, or observability systems.
• Ability to lead and influence cross-functional teams and operate effectively in ambiguous, fast-paced environments.
• Focus on execution, quality, and reliability, with a track record of delivering complex systems.
• Communication skills to articulate complex technical concepts to cross-functional teams and leaders.

Responsibilities

• Lead the Field Diagnostics Engineering team in delivering hardware and software diagnostic solutions.
• Build and nurture partnerships with cross-functional teams within and outside AppleCare.
• Ensure field repair technicians have the tools needed to provide exceptional customer experiences.
• Drive innovation within AppleCare.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager