Regional Employee Experience Specialist

Commander, Navy Installations Command•Keyport, WA

About The Position

The Regional Employee Experience Specialist serves as the principal Regional Training & Performance Improvement Specialist for Commander, Navy Region Northwest (CNRNW) Fleet and Family Readiness (FFR). The role directs workforce development, employee experience, and talent pipeline initiatives across regional installations and programs, including MWR, FFSP, CYP, Housing, NGIS, Wounded Warrior, and Galley. The incumbent may plan, schedule, and deliver classroom and virtual instructor-led training for groups of 7 to more than 300 personnel, manage the annual regional training schedule, oversee facilitator certifications, assess workforce competencies, and monitor training compliance and budgets. The position exercises managerial oversight of the regional Employee Experience Program (EEP), supervising up to three Employee Experience Specialists. It leads onboarding and engagement initiatives from initial offer through retention, coordinates onboarding touchpoints and immersive base tours, provides operational specialist coverage, and promotes career development pathways such as individual development plans and tuition assistance. The incumbent leads regional student internship programs and partnerships with schools, vocational institutions, community colleges, and universities, and represents CNRNW FFR at career expos and job fairs. The role also independently designs, administers, and analyzes workforce engagement surveys; develops executive briefings, white papers, and recommendations for installation commanding officers and regional leadership; and serves as an interdepartmental liaison advocating for organizational culture and performance improvement. The position reports to a supervisor designated by Region N9, with additional guidance from CNIC FFR N92. Duties are performed independently under broad assignments, and may include temporary management and other administrative duties as needed. Travel to installations throughout the Region is expected.

Requirements

A four-year bachelor's degree in a related field, such as Organizational Leadership or Communication, or equivalent experience.
Two years of specialized subject matter experience directly related to performance and/or service improvement, such as customer service/relations, performance management, team building, process improvement, organizational behavior, or change management; stated as required alongside the degree-or-equivalent-experience qualification.
Ability to interpret instructions, directives, and correspondence and apply them to specific situations.
Ability to identify and analyze problems and select solutions and alternatives.
Strong oral, interpersonal, and written communication skills, including the ability to make presentations and work effectively with others.
Ability to model Star Service concepts and strategies; solve problems creatively; initiate solutions; motivate and influence leaders and managers; build organizational teams; formulate opinions; and articulate information.
Ability to communicate face-to-face, in writing, and with remote team members; plan and facilitate meetings, team-building sessions, brainstorming sessions, and group discussions; manage and prioritize time and work; and facilitate team behavior.
Advanced computer knowledge and skill sufficient to instruct employees in designated training platforms and Microsoft Office programs, including Adobe Connect, Qualitrix, Word, advanced Excel, PowerPoint, Outlook, Forms, and Power BI.
Knowledge of workforce education concepts, methods, and techniques.
Comprehensive understanding of human and organizational performance improvement and customer service behaviors.
Must pass E-Verify employment verification and resolve any discrepancies, including passing applicable records and background checks.
Must have salary sent by direct deposit/electronic funds transfer.
Must upload all transcripts with the application to be considered.
Ability to travel to installations throughout the Region.
Commitment to improving federal government efficiency, the ideals of the American republic, the rule of law, and the United States Constitution.

Nice To Haves

Knowledge of the Fleet and Family Readiness organization and mission.
Broad knowledge of key Navy FFR/(N9) activity regulations, policies, principles, procedures, and methods.

Responsibilities

Direct regional workforce development, employee experience, and talent pipeline initiatives across FFR installations and programs.
Plan, schedule, and deliver classroom and virtual instructor-led training for groups of 7 to 300+ personnel.
Manage the annual regional training schedule and oversee facilitator certifications, including Star Service and Genuine Leadership.
Assess workforce competencies and monitor training compliance and budgets.
Supervise up to three Employee Experience Specialists, including managing hiring, scheduling, and performance; provide operational backup and specialist coverage.
Direct onboarding and engagement initiatives from initial offer through long-term retention, including onboarding touchpoints and immersive base tours.
Promote career development pathways, including individual development plans and tuition assistance.
Lead regional student internship programs and coordinate with departmental mentors to align learning objectives.
Build and maintain partnerships with school districts, vocational institutions, community colleges, and universities; represent CNRNW FFR at career expos and job fairs.
Design, administer, and analyze periodic employee engagement surveys.
Prepare executive briefings, white papers, and actionable recommendations for installation commanding officers and regional leadership.
Collaborate across departments, advocate for training and employee experience initiatives, negotiate priorities, and secure leadership support.
Perform related administrative functions and temporary management duties as required.
Travel to meet employees at installations throughout the Region.