Employee Experience Specialist

POWDR • Copper Mountain, CO

13h • Onsite

About The Position

The Employee Experience Specialist is a front-line member of Copper Mountain Resort’s Employee Experience team and serves as a first point of contact for employees, applicants, managers, supervisors, and guests. The role provides professional, cheerful, helpful service; performs administrative and HR support tasks; assists with uniform distribution and laundering; and supports employee housing and recruitment. The position requires adaptability, confidentiality, strong follow-through, and the ability to work in a fast-paced environment with changing priorities. It also involves modeling Copper Mountain’s grooming, appearance, service, and conduct standards, and may include assisting resort operations through Front Line Assist when needed.

The role processes onboarding documentation and related tasks in Workday, verifies I-9 forms through E-Verify, monitors task inboxes, responds to employee questions, and supports employee housing residents and move-ins. It also handles uniforms and inventory for Gear Up and assists with applicant communications, job postings, screening, and recruiting activities. The position is year-round for 11 months. The proposed hiring rate is $18.50 to $20.40+, adjusted based on experience.

Requirements

• High school diploma or equivalent.
• At least 18 years old.
• Valid U.S. driver's license.
• Fluent ability to read, write, and verbally communicate in English.
• Ability to lift 50 pounds.
• Ability to sit for four or more hours at a time.
• Ability to file for four or more hours at a time.
• Comfort speaking in front of people and projecting one's voice in a loud, high-volume setting.
• Ability to communicate clearly and hear adequately during phone conversations in a noisy environment.
• Ability to manage high levels of activity, including phone and guest/employee contact, for extended periods.
• Must be able to work holidays and weekends and be available for any hours of the day or days of the week.
• Ability to handle confidential and sensitive information with integrity.
• Professional appearance and adherence to grooming guidelines.
• Ability to work in a fast-paced, potentially high-pressure environment and adapt to changing processes and tasks.
• A criminal background check will be conducted after the position is accepted, in accordance with the Fair Credit Reporting Act.

Nice To Haves

• Bachelor’s or associate degree in an HR-related field.
• One to two years of office or clerical experience, preferably in payroll or human resources.
• Knowledge of Workday, RTP, and Microsoft Office.
• Bilingual skills.
• Previous customer service experience.
• Computer proficiency using Microsoft Word, Excel, and data entry.

Responsibilities

• Monitor shared HR, Recruitment, Gear Up, and Housing inboxes and respond in a timely manner.
• Greet and assist managers, supervisors, employees, guests, and applicants entering the office; answer phones within three rings and direct calls appropriately.
• Process employee and volunteer onboarding tasks, including I-9 forms, W-4s, policy acknowledgments, background-check authorizations, and employee ID/pass issuance.
• Verify I-9 forms through E-Verify in compliance with applicable requirements.
• Monitor the Workday task inbox, process sensitive tasks, and refer issues beyond the role’s scope.
• Assist employees with questions about pay and other sensitive information while maintaining confidentiality.
• Support employee housing move-ins, explain housing expectations, respond to resident inquiries and issues, and provide support to the housing team using Rent Manager.
• Launder and distribute uniforms and receive and inventory uniforms and retail items for Gear Up.
• Move between the Gear Up uniform store and HR front desk as needed.
• Inform applicants about job duties, responsibilities, salary, benefits, policies, and promotional opportunities.
• Screen qualified applicants and assist with screening interviews, pre-employment testing, reference checks, and background checks as applicable.
• Approve and monitor job-posting requests and job descriptions in accordance with Copper Mountain’s Wage and Salary Plan, and coordinate communications about internal and external opportunities.
• Assist with recruiting advertising campaigns and procedures and monitor recruiting costs.
• Process credit card transactions according to accounting guidelines and complete daily closing reports and mail handling according to standard procedures.
• Maintain accurate appointment sign-up calendars, phone messages, and outgoing email messages.
• Keep work areas clean and ensure they are locked when not in use and at the end of each shift.
• Follow company policies, laws, standard operating procedures, service standards, grooming standards, dress code, and uniform standards.
• Participate in company meetings, trainings, and orientations; provide Front Line Assist in resort operations when needed.
• Resolve employee and guest concerns professionally, follow issues through to resolution, and seek assistance when appropriate.
• Adapt to changing processes and priorities, manage time effectively, maintain productivity, and proactively assist teammates.

Benefits

• Company-subsidized medical, dental, and vision coverage.
• Flexible spending account and HSA options.
• Life and disability coverage options.
• Season pass for employees and dependents.
• Privileges at several other resorts.
• Discount programs for food and beverage, retail and rental, tickets, and other offerings.
• Employee housing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED