Employee Experience Specialist

POWDR • Copper Mountain, CO

2d • $19 - $20 • Onsite

About The Position

The Employee Experience Specialist is a front-line human resources and employee-support role at Copper Mountain Resort. The specialist is one of the first points of contact for employees, applicants, managers, supervisors, and guests, and is expected to provide cheerful, professional service while serving as a resource for resort employees. The role calls for a self-starter who can manage varied administrative duties, shifting priorities, and a fast-paced environment, while modeling Copper Mountain’s grooming, appearance, service, and conduct standards. The position works across Employee Experience/HR, employee housing, uniform distribution and laundering, and recruitment. It offers opportunities to build relationships across the resort and develop leadership skills. This is a year-round, 11-month position. The proposed hiring rate is $18.50 to $20.40+, adjusted based on experience.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Valid U.S. driver's license.
• Fluent English reading, writing, and verbal communication skills.
• Ability to work holidays and weekends and to work any hours of the day on any days of the week.
• Ability to lift 50 pounds; sit for more than four hours at a time; and file for more than four hours at a time.
• Comfort speaking in front of people and projecting the voice in a loud, high-volume setting.
• Ability to manage high activity levels, including sustained phone and guest or employee contact, and to hear adequately for phone conversations in a noisy environment.
• Professional customer-service, communication, organization, follow-through, adaptability, and problem-solving abilities; ability to handle confidential information and work in a fast-paced, potentially high-pressure environment.
• Ability to perform administrative duties, manage competing tasks, and maintain productivity and quality with or without supervision.
• Must complete a criminal background check after accepting the position, in accordance with Fair Credit Reporting Act standards.

Nice To Haves

• Associate or bachelor's degree in an HR-related field.
• One to two years of office or clerical experience, preferably in payroll or human resources.
• Knowledge of Workday, RTP, and Microsoft Office.
• Bilingual skills.
• Previous customer-service experience.
• Computer proficiency with Microsoft Word, Excel, and data entry.

Responsibilities

• Provide professional, helpful service to employees, applicants, managers, supervisors, and guests; greet office visitors and answer and direct phone calls promptly.
• Monitor shared HR, Recruitment, Gear Up, and Housing inboxes and ensure timely responses.
• Handle administrative tasks, confidential conversations, sensitive information, appointment scheduling, mail, daily closing reports, credit card transactions, and station opening and closing duties in accordance with procedures.
• Process employee and volunteer onboarding, including I-9 forms, W-4s, handbook and policy acknowledgments in Workday, background-check authorizations, employee IDs, and passes; verify I-9 forms through E-Verify.
• Monitor the Workday task inbox, handle sensitive tasks within the scope of the role, and identify issues requiring escalation.
• Assist employees with questions about pay and other sensitive matters, and follow employee issues through to resolution.
• Support employee housing by helping employees move in, explaining housing expectations, responding to resident inquiries and issues, and supporting the housing team using Rent Manager.
• Launder and distribute uniforms; receive and inventory uniforms and retail items; move between Gear Up and the HR front desk as needed.
• Support recruitment by informing applicants about jobs, compensation, benefits, policies, and opportunities; screening qualified applicants; and coordinating job postings, descriptions, and communications.
• Assist with screening interviews, pre-employment testing, reference checks, background checks, recruitment advertising, and monitoring recruiting costs as needed.
• Maintain a clean, secure, and organized work environment; keep work areas locked when not in use and at the end of shifts.
• Participate in company meetings, training, and orientations; follow company policies, standard operating procedures, and Employee Experience service standards.
• Adapt to changing processes and priorities, manage time and deadlines, assist teammates proactively, and seek additional work when routine duties are complete.
• Model Copper Mountain’s culture, values, grooming, dress, and uniform standards; participate in Front Line Assist when required.

Benefits

• Company-subsidized medical, dental, and vision coverage.
• Flexible spending account and health savings account options.
• Life and disability coverage options.
• Season pass for employees and dependents, plus privileges at several other resorts.
• Discount programs for food and beverage, retail and rental, tickets, and other offerings.
• Employee housing is mentioned as an offering by the employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED