Regional Director- Senior Living

NEXDINE Hospitality • US MI Remote, MI

7d

About The Position

The Regional Director oversees front-of-house operations, catering services, and resident services across Independent Living, Assisted Living, and skilled nursing facilities. The role focuses on improving the resident experience by fostering high-quality service, developing and implementing hospitality standards, and promoting activities that encourage resident involvement and connection. The ideal candidate has strong leadership skills, a passion for service, and a commitment to improving residents’ quality of life.

Requirements

• Proven experience in event planning and coordination, with a focus on catering events.
• Strong interpersonal and customer service skills, with the ability to engage effectively with clients and guests.
• Excellent organizational and multitasking abilities.
• Knowledge of concierge services and a commitment to delivering exceptional guest experiences.
• Facility management experience, including overseeing maintenance and coordinating logistics.
• Proficiency in Microsoft Office and event planning software.
• Minimum of 3 years of relevant experience in catering, event planning, concierge services, or facility coordination.

Nice To Haves

• Bachelor's degree in Hospitality Management, Event Planning, or a related field.

Responsibilities

• Collaborate with clients to understand event requirements, preferences, and expectations.
• Plan, organize, and execute catering events to deliver a seamless experience for clients and guests.
• Coordinate with vendors, including catering services, decorators, and entertainment providers.
• Create event timelines and manage event logistics to ensure timely execution.
• Address and resolve issues or challenges that arise during events.
• Provide concierge services, including answering inquiries, making reservations, and offering personalized assistance.
• Maintain a professional and welcoming atmosphere and anticipate and meet guest needs.
• Handle guest complaints or concerns promptly and effectively.
• Keep abreast of local events and services to provide relevant information to guests.
• Coordinate with maintenance staff to address repairs or improvements in a timely manner.
• Manage meeting-room scheduling and logistics, including availability and setup.
• Work with vendors to ensure timely delivery of supplies and services.
• Develop and maintain relationships with facility-related service providers.

Benefits

• Health, dental, and vision insurance
• Company-paid life insurance
• 401(k) savings plan
• Paid time off, including vacation, holidays, and sick time
• Employee Assistance Program (EAP)
• Career growth opportunities
• Employee perks and rewards
• Generous compensation and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed