Executive Director - Senior Living

Grace Management•Sierra Vista, AZ

12d•Onsite

About The Position

The Executive Director manages the daily operations of Vista Pointe at Sierra Vista, a 65-apartment assisted living and memory care community, according to established policies and procedures and the organization’s philosophy and mission. The role maintains compliance with federal, state, and local regulations and supervises department supervisors and associates. The Executive Director is responsible for fostering resident, family, and associate engagement and satisfaction, and for maintaining continuity and quality of services. The Executive Director oversees personnel, financial and administrative functions, purchasing, budgets, records, safety, insurance, and payroll. The role also leads sales and marketing efforts, move-in and move-out coordination, resident and family communication, and—where applicable—coordination of assessments, care plans, and services. The position works with state oversight agencies, addresses complaints and incidents, and participates in on-call and weekend Manager on Duty coverage. The employer describes a full-time benefits package that includes paid time off and holiday pay, daily pay, health and dental insurance, a 401(k) with employer match, company-paid life insurance, short- and long-term disability, referral bonuses, tuition reimbursement, and an Employee Assistance Program. The role requires an Arizona assisted living manager license, or willingness to meet or obtain the applicable state regulatory requirements for community administration.

Requirements

Arizona assisted living manager license required, as stated in the posting.
Minimum high school diploma or GED and five years of relevant senior living community management experience; alternatively, comparable post-high-school education and three years of relevant senior living community management experience.
Proven leadership and management skills.
Meet or be willing to obtain state-specific regulatory requirements for administering a community, including independent living, assisted living, and memory care.
Excellent computer skills, including Windows, Microsoft Office, Word, Excel, Outlook, internet-based programs, and property management programs.
Strong grammar and writing skills and proficiency with email processes and etiquette.
Ability to read, write, and speak English.
Ability to understand and apply regulations, employment and labor laws, and local, state, and federal standards and requirements.
Interpersonal skills to work with people at various levels, including associates and residents.
Familiarity with fax machines, copiers, computers, scanners, phones, and postage meters.
Must be free of communicable disease.
Must complete drug testing and criminal-record background checks upon hire and when requested by the supervisor or Grace Management Human Resources.
Ability to travel for regional and other meetings as requested.
Physical ability to bend, stand, lift, stoop, sit, walk, stretch, and lift or carry up to 40 pounds.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Prepare and enforce policies concerning community associates’ duties and activities.
Prepare reports required by management and the home office.
Oversee department supervisors and administrative personnel.
Manage recruitment, hiring, performance evaluation, promotion, and discharge of associates in accordance with company procedures.
Oversee financial transactions and records, including petty cash, and participate in accounts receivable and payable functions as assigned.
Ensure rent and service fees are collected and deposited according to company procedures.
Protect confidential information and oversee secure storage of resident, associate, and physical plant records.
Coordinate with home office accounting and personnel departments on financial and payroll deadlines.
Assist with annual budget preparation and operate within budget guidelines.
Ensure community supplies and equipment are purchased, maintained, and accounted for; oversee vendors, contracts, and capital improvement requests as assigned.
Plan and procure materials for associate training and meetings.
Build relationships with community agencies, residents, families, and associates.
Address complaints and disputes involving residents, families, or personnel; review resident council recommendations.
Enforce sanitation, safety, and infection-control procedures and oversee community insurance programs.
Oversee associate time reporting and payroll functions to support timely payment.
Lead sales and marketing efforts, achieve occupancy goals, and maintain a business development plan and community presence.
Coordinate move-ins and move-outs and explain residency agreements and processes to new residents and families.
Where applicable, work with the wellness team on resident assessments, care plans, referrals, services, and approaches that support resident independence.
Develop action plans and hold resident or family conferences to address identified concerns or changes in service needs; document goals and follow-up dates.
Determine eligibility for continued residency and support consistent delivery and quality of services.
Ensure regulatory compliance, work with state oversight agencies, review deficiencies, and develop plans of correction.
Monitor resident satisfaction and implement approved programs or changes to improve it.
Prepare weekly and monthly reports as directed.
Participate in rotational on-call coverage and assign rotational on-call duties to associates to ensure after-hours response to emergencies and building issues.
Organize, maintain, and participate in weekend Manager on Duty coverage.
Ensure appropriate handling of workplace injuries and incidents involving residents or visitors.
Maintain knowledge of and implement applicable federal and state laws and standards.
Perform other duties as assigned or needed to maintain service quality, resident safety, and premises security.
Support resident-centered activity programs, participate in assigned projects and committees, attend meetings and training, and assist with resident-related tasks as assigned.