Independent Living - Executive Director

Brookdale Senior Living Inc.•Garland, TX

5d•Onsite

About The Position

Brookdale is hiring an Executive Director for its Club Hill community in Garland, Texas, a 260-apartment Independent Living and Assisted Living community. The Executive Director leads day-to-day operations and is responsible for associate relations, resident and family engagement, financial performance, and regulatory compliance. The role develops and executes the community business plan, builds and develops the management team, supports sales and marketing efforts, and works to grow revenue, profitability, occupancy, and resident satisfaction. The Executive Director partners with the district team and community department leaders to provide a high-quality resident experience and care while maintaining an inclusive community culture. The role oversees community operations, budgeting, staffing and associate development, resident relations, sales, marketing, property standards, and compliance. For assisted living or memory care settings, it also involves collaboration with clinical leaders on resident services, admissions, healthcare management, documentation, and service plan reviews. The position requires occasional travel and driving, on-call availability as needed, and occasional weekend, evening, or night work when needed to ensure shift coverage. Physical demands include standing, walking, sitting, handling objects, reaching, stooping, kneeling, crouching, crawling, talking, hearing, vision, and lifting up to 50 pounds. Working conditions may include exposure to communicable diseases, infections, latex, blood-borne pathogens, drugs, chemicals, and other hazards.

Requirements

Bachelor’s degree required, or additional years of experience may substitute year-for-year for the education requirement.
At least five years of operational leadership experience required.
Valid administrator license in states where required.
Valid driver’s license and access to a private vehicle for business use.
Strong analytical decision-making and judgment to solve complex problems; accountability for departmental or group actions.
Knowledge sufficient to direct multiple functions and departments and take full responsibility for operational results.
Excellent written and oral communication skills.
Ability to prioritize and manage multiple tasks effectively.
Proven success driving results.
Ability to delegate appropriately and oversee delegated assignments.
Demonstrated good judgment, problem-solving, and decision-making skills.
Ability to meet physical demands, including lifting up to 50 pounds, and to perform the listed standing, walking, sitting, reaching, and other physical activities.
Ability to work occasional weekends, evenings, or nights as needed for shift coverage and be on call as needed.
Ability to travel occasionally and drive as required.

Nice To Haves

Familiarity with Microsoft software.

Responsibilities

Lead all day-to-day operations of the community, interacting with staff, residents, prospects, and family members as needed.
Develop and implement the community business plan; create, analyze, and execute annual operating and capital budgets; hold department leaders accountable for budgets and performance against goals.
Build effective relationships with the management team, encourage teamwork and collaboration, and cultivate an inclusive community culture.
Supervise, direct, motivate, and support community management; empower department leaders to lead staff and address issues; ensure staffing levels meet resident needs and applicable legal requirements.
Oversee recruiting, onboarding, training, and development; support associate engagement and retention; review personnel decisions with department leaders and address turnover trends.
Maintain positive resident relations and satisfaction; address resident and family concerns; support occupancy growth, resident renewals, Resident Council engagement, and satisfaction surveys and improvement plans.
For assisted living or memory care communities, collaborate with clinical leaders to ensure appropriate resident care and services, admissions, healthcare management, documentation, and legally compliant service plan reviews.
Manage community financial performance, working toward revenue, profitability, and occupancy goals while identifying ways to enhance revenue and reduce expenses in compliance with policies and regulations.
Collaborate with the community sales leader on sales and marketing, lead generation, business development, strategic relationships, prospect tours, and activities to meet occupancy and revenue targets.
Build relationships with local influencers and professionals, participate in aligned social and civic affairs, and represent the community and company to relevant agencies and organizations.
Work with maintenance and other department leaders to maintain buildings, grounds, and property to company standards, including preventative maintenance and inspections.
Enforce company policies and procedures and maintain applicable licenses in accordance with company and legal requirements.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates outside California
Optional identity theft protection
Optional pet insurance
Paid time off for full-time associates
Paid holidays for full-time associates
Company-provided life insurance for full-time associates
Adoption benefit for full-time associates
Short- and long-term disability for full-time associates
Flexible Spending Accounts for full-time associates
Health Savings Account for full-time associates
Optional life and dependent life insurance for full-time associates
Optional accident, critical illness, and hospital indemnity insurance for full-time associates
Optional legal plan for full-time associates
Tuition reimbursement for full-time associates
Annual bonus incentive for full-time associates in the role
Sales referral bonuses for full-time associates in the role
Equity grants under the long-term incentive plan, subject to eligibility and vesting
Naturalization application fee advances up to $725, less applicable taxes and withholding, for qualified associates with at least one year of service
Professional development and ongoing health and wellness programs
Extensive corporate support and a robust training program