Independent Living-Executive Director (Ring House)

Charles E Smith Life Communities•North Bethesda, MD

11d•Onsite

About The Position

The Executive Director plans, organizes, develops, and directs the overall operation of Ring House in accordance with applicable federal, state, and local standards, guidelines, and regulations, as well as direction from the Senior Vice President, Operations. The role is responsible for ensuring high-quality services for tenants and supporting the mission, vision, and values of Charles E. Smith Life Communities (CESLC). The Executive Director oversees Ring House operations, policies, service quality, building and facilities operations, tenant services and programs, contracted services, regulatory compliance, financial performance, budgeting, leases, and staff. The role works with CESLC leadership, the Board, tenants and families, community agencies, government representatives, and employees to maintain and improve services and the tenant experience. It also supports coordination across CESLC’s continuum of services, from independent living to skilled nursing.

Requirements

Bachelor’s degree from an accredited college or university, at minimum.
At least three years of experience in a supervisory capacity in senior housing.
Ability to read, write, speak, and understand English.
Ability to make independent decisions when circumstances warrant.
Ability to deal tactfully with staff, tenants, family members, visitors, government agencies and personnel, and the general public.
Leadership ability and willingness to work harmoniously with and supervise staff.
Patience, tact, a cheerful disposition, enthusiasm, and willingness to handle difficult situations.
Proof of vaccination records, including two doses of MMR and two doses of Varicella, plus a negative TB screen before starting employment; a titer or lab test demonstrating immunity may also be accepted.

Nice To Haves

Master’s degree in gerontology, housing, business, social work, or a related field.
Retirement Housing Professional Certificate or Assisted Living Administrator Certification.

Responsibilities

Administer, direct, and coordinate Ring House functions in accordance with policies and directives established by the CESLC Board and Senior Management.
Develop and recommend policies, procedures, and objectives to the Senior Vice President, Operations; review existing policies and work methods and oversee improvements.
Represent CESLC and promote favorable public relations with state and local retirement associations, consumer groups, and government regulatory agencies and groups.
Set departmental quality standards and monitor quality through CESLC’s performance improvement process.
Participate in planning and developing tenant services, services beyond the immediate setting, and the resources needed to provide them.
Schedule and attend quarterly board meetings, prepare Board reports, and provide meeting updates.
Identify community agencies in the aging field and develop cooperative relationships with them.
Establish, implement, and maintain quality improvement and risk management processes for daily operations in compliance with CESLC policies and procedures.
Participate in, facilitate, and coordinate the organization’s Drive for Excellence at Ring House and campus interactions.
Plan, coordinate, and oversee building operations, including facilities management, tenant services, and programs.
Oversee contracted services, including waste management, extermination, environmental services, food services, and engineering, and assure service quality.
Support strong financial performance by maximizing occupancy and rental revenue, generating new revenue, and containing costs.
Develop and implement organization-wide practices for tenant movement across CESLC’s continuum of services, from independent living to skilled nursing.
Assess tenant care through interaction with tenants, families, and staff, and consult them in program development, implementation, and evaluation.
Maintain positive working relationships with tenants and families and address customer concerns to improve satisfaction with Ring House services.
Communicate regularly with the Senior Vice President, Operations about deviations from standard operating procedures.
Oversee compliance with the HOC Regulatory Agreement, including wait-list management, income eligibility, eligibility certification, annual recertification, reporting, and leasing requirements.
Ensure new tenants and their families receive orientation to their units, the building, and the community.
Use available resources and volunteers to enrich tenants’ living environment; connect tenants and families with area service agencies and community resources for information, services, and referrals.
Observe tenants for changes in health or functional status and communicate relevant information to the appropriate individual or agency.
Manage commercial tenant leases, including annual review of lease terms, rent adjustments, and oversight of building maintenance and housekeeping services.
Supervise business operations with the Senior Vice President, Operations and Accounting/Finance, ensuring timely and proper handling of accounts payable, accounts receivable, purchase orders, and related processes.
Monitor the budget, purchasing, and contract services for effective and efficient use of resources.
Perform similar and related duties as assigned by the Senior Vice President, Operations.
Participate in Resident Council and Resident Town meetings as a liaison between tenants and administration.
Lead, serve on, participate in, and attend staff committees and task forces as appointed; schedule and lead Ring House staff meetings and attend System Operations and CESLC department head meetings.
Serve on Board committees and task forces for special projects or strategic initiatives as assigned.
Plan and administer the annual budget, adhere to the approved budget, oversee capital purchases and special projects, manage replacement reserve expenditures and reimbursements, and explain variances.
Collaborate with Human Resources to staff Ring House, including hiring, interviewing, and terminating employees.
Supervise staff, including training, disciplinary actions, and performance appraisals.

Benefits

Health benefits beginning on the first day following the first month of employment.
Dental and vision benefits.
Generous paid time off plan.
403(b) plan.
401(a) pension plan with employer match.
Employer-paid AD&D insurance.
Tuition reimbursement.
Free parking.
Proximity to public transportation.
Employee Assistance Program services for the employee and family.