Independent Living - Executive Director (Revitz House)

Charles E Smith Life Communities•North Bethesda, MD

11d•Onsite

About The Position

The Executive Director plans, organizes, develops, and directs the overall operation of Revitz House in accordance with applicable federal, state, and local standards and regulations, as well as the direction of the Senior Vice President of Operations. The role is accountable for providing high-quality services to tenants and supporting the mission, vision, and values of Charles E. Smith Life Communities (CESLC). The Executive Director leads building operations and tenant services, oversees staff and contracted services, promotes regulatory compliance, and works to maintain strong tenant and family relationships. The position also manages budgets, financial performance, leases, capital purchases, and replacement reserves; contributes to organization-wide service planning; and coordinates with CESLC leadership, boards, committees, community agencies, and service providers.

Requirements

Bachelor’s degree from an accredited college or university.
At least three years of experience in a supervisory capacity in senior housing.
Ability to read, write, speak, and understand English.
Ability to make independent decisions when circumstances warrant.
Ability to deal tactfully with staff, tenants, family members, visitors, government agencies and personnel, and the general public.
Leadership ability and willingness to work harmoniously with and supervise staff.
Patience, tact, a cheerful disposition, enthusiasm, and willingness to handle difficult situations.
Provide proof of required vaccination records, including two doses of MMR and two doses of Varicella, and a negative TB screen before starting employment; a titer or lab test showing immunity may also be accepted.

Nice To Haves

Master’s degree in gerontology, housing, business, social work, or a related field.
Retirement Housing Professional Certificate or Assisted Living Administrator Certification.

Responsibilities

Administer, direct, and coordinate Revitz House functions in accordance with CESLC Board and senior management policies and directives.
Develop and recommend policies, procedures, and objectives to the Senior Vice President of Operations, and review existing policies, procedures, and work methods.
Promote public relations through representation and involvement with retirement associations, consumer groups, and government regulatory agencies and groups.
Establish departmental quality standards and monitor quality through CESLC’s performance improvement process.
Participate in planning new tenant services, extending services beyond the immediate setting, and determining the resources required.
Schedule and attend quarterly board meetings, prepare board reports, and provide meeting updates.
Identify community agencies in the aging field and develop cooperative relationships with them.
Establish, implement, and maintain quality-improvement and risk-management processes in compliance with CESLC policies and procedures.
Participate in and coordinate the organization’s Drive for Excellence at Ring House and campus interactions.
Plan, coordinate, and oversee building operations, facilities management, tenant services, and programs.
Oversee contracted services, including waste management, extermination, environmental services, food services, and engineering, and assure service quality.
Promote strong financial performance by maximizing occupancy and rental revenue, generating revenue, and containing costs.
Develop and implement organization-wide practices supporting tenant movement across the continuum of services, from independent living to skilled nursing.
Assess tenant care through interaction with tenants, families, and staff, and consult with them on program development, implementation, and evaluation.
Maintain positive relationships with tenants and families and address customer concerns to improve satisfaction with care and services.
Communicate regularly with the Senior Vice President of Operations about deviations from standard operating procedures.
Oversee compliance with the HOC Regulatory Agreement, including wait-list management, income eligibility, eligibility certification, annual recertification, reporting, and leasing requirements.
Ensure new tenants and their families receive orientation to their units, the building, and the community.
Use available resources and volunteers to enrich the tenant living environment; establish links with area service agencies and community resources for information, services, and referrals.
Recognize changes in tenants’ health and functional status and communicate relevant information to the appropriate individual or agency.
Manage commercial tenant leases, including annual term reviews, rent adjustments, and oversight of building maintenance and housekeeping.
Oversee business operations with the Senior Vice President of Operations and Accounting/Finance, ensuring timely handling of accounts payable, accounts receivable, purchase orders, and related work.
Monitor budgets, purchasing, and contract services to ensure effective and efficient use of resources.
Perform similar and related duties as assigned by the Senior Vice President of Operations.
Participate in Resident Council and Resident Town meetings as a liaison between tenants and administration.
Lead, serve on, participate in, and attend staff committees and task forces as appointed.
Schedule and lead Ring House staff meetings; attend System OPS and CESLC department-head meetings and help identify and address problems and service improvements.
Schedule and participate in quarterly Revitz House Board meetings and serve on Board committees and task forces for special projects or strategic initiatives as assigned.
Plan and adhere to the annual budget; oversee capital purchases, special projects, and replacement-reserve expenditures; and manage the replacement-reserve reimbursement process.
Administer the departmental annual budget process, promote efficient and economical operations, and present variance explanations based on identified parameters.
Collaborate with Human Resources to staff Ring House, including hiring, interviewing, and terminating employees.
Supervise staff, including training, disciplinary actions, and performance appraisals.