Regional Director- Senior Living

NEXDINE Hospitality•US MI Remote, MI

23h

About The Position

The Regional Director oversees front-of-house operations, catering services, and resident services across Independent Living, Assisted Living, and skilled nursing facilities. The role focuses on improving residents’ quality of life by fostering high-quality service, developing hospitality standards that create a welcoming environment, and promoting activities that encourage resident involvement and connection. The ideal candidate has strong leadership skills, a passion for service, and a commitment to enhancing residents’ experiences. The position is based in Grand Rapids, Michigan, and is full-time. Compensation is commensurate with experience and paid weekly by direct deposit.

Requirements

At least 3 years of relevant experience in catering, event planning, concierge services, or facility coordination.
Proven experience in event planning and coordination, particularly catering events.
Strong interpersonal and customer service skills, with the ability to engage effectively with clients and guests.
Excellent organizational and multitasking abilities.
Knowledge of concierge services and commitment to exceptional guest experiences.
Facility management experience, including overseeing maintenance and coordinating logistics.
Proficiency in Microsoft Office and event planning software.

Nice To Haves

Bachelor’s degree in Hospitality Management, Event Planning, or a related field preferred.

Responsibilities

Collaborate with clients to understand event requirements, preferences, and expectations.
Plan, organize, and execute catering events to provide a seamless experience for clients and guests.
Coordinate with vendors, including catering services, decorators, and entertainment providers.
Create event timelines and manage logistics to support timely execution.
Address and resolve issues or challenges that arise during events.
Provide concierge services, including answering inquiries, making reservations, and offering personalized assistance.
Maintain a professional, welcoming atmosphere and anticipate and meet guests’ needs.
Respond promptly and effectively to guest complaints or concerns, aiming to exceed expectations.
Stay informed about local events and services to provide relevant information to guests.
Coordinate with maintenance staff to address repairs or improvements in a timely manner.
Manage meeting-room scheduling and logistics, including availability and setup.
Work with vendors to ensure timely delivery of supplies and services.
Develop and maintain relationships with facility-related service providers.
Oversee front-of-house, catering, and resident services across Independent Living, Assisted Living, and skilled nursing facilities.
Foster high-quality service, develop hospitality standards, and promote activities that encourage resident engagement.