Regional Director of Operations - Commercial Lines

Insurance Office of America•Duluth, GA

3d•$135,000 - $175,000•Hybrid

About The Position

The Regional Director of Operations leads IOA insurance operations management activities within the assigned sub-Region or Region, with a focus on Commercial Lines. The role oversees operations team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service. The position also participates in producer and agency acquisitions and integration. It supports the Atlanta, Georgia office in a hybrid work mode, typically 1–2 days onsite. Employees within 50 miles of a branch location may be required to work onsite when business needs require it; remote work requires a dedicated, distraction-free workspace. The role manages the sub-Region or Region’s P&L and budget, builds and develops operations teams and future leaders, maintains company policies and processes, monitors performance data and service standards, and collaborates with branch and regional sales personnel to resolve operational issues. Regular travel to branch operations teams is expected. The ideal candidate has at least seven years of industry experience, at least three years of management experience, all required active licensing, strong people-management, communication, and negotiation skills, proficiency in Microsoft Office, and a high school diploma or equivalent. The expected salary range is $135,000–$175,000 per year, depending on experience, relevant skills, and geographic location.

Requirements

At least 7 years of industry experience with deep, wide-ranging industry knowledge.
At least 3 years of management experience.
All required active licensing.
Outstanding people-management, communication, and negotiation skills.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
High school diploma or equivalent.

Responsibilities

Drive short- and mid-term plans to achieve goals.
Manage sub-Region or Region P&L, control costs, and achieve financial goals.
Understand and manage the annual budget.
Communicate a vision and mission aligned with IOA.
Build and manage a qualified operations team.
Participate in recruitment and evaluate merger and acquisition opportunities.
Recommend staff actions, including acquisition and succession planning.
Ensure compliance with HR processes and policies.
Establish and monitor productivity, efficiency, quality, and service standards.
Encourage personnel growth and development.
Develop future Regional and branch leaders.
Promote IOA culture and improve employee engagement.
Identify performance gaps and implement corrective actions.
Monitor and interpret performance data and take appropriate action.
Maintain frequent communication with Regional leadership, including the Regional President and Regional leadership team.
Work effectively with Branch and Regional 1099 sales personnel to resolve operational issues.
Travel to and meet regularly with branch operations teams.
Develop, implement, and ensure compliance with core work processes.
Lead implementation and enforcement of company work rules and policies.
Maintain high technical competence and industry expertise.
Continuously improve management and leadership skills.
Develop and maintain positive relationships with IOA leadership, peers, co-workers, and employees.
Demonstrate integrity and leadership in championing IOA values.