Regional Director of Operations - Commercial Lines
About The Position
The Regional Director of Operations leads Insurance Office of America insurance operations management activities within an assigned sub-region or region, with a focus on Commercial Lines and support for the Atlanta, Georgia office. The role oversees operations team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service. It also participates in producer and agency acquisition and integration. The position is hybrid, with 1–2 days in the office. Depending on business needs and company policy, employees who live within 50 miles of a branch may be required to work onsite in a hybrid capacity. Remote work requires a dedicated, distraction-free workspace and is not a substitute for care or other personal responsibilities during working hours. The role involves regular travel to meet with branch operations teams.
Requirements
- At least 7 years of industry experience with deep, wide-ranging industry knowledge.
- At least 3 years of management experience.
- All required active licenses.
- Outstanding people-management, communication, and negotiation skills.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- High school diploma or equivalent.
Responsibilities
- Drive short- and mid-term plans to achieve goals.
- Manage sub-region or region profit and loss, control costs, and achieve financial goals.
- Understand and manage the annual budget.
- Communicate a vision and mission aligned with IOA.
- Build and manage a qualified operations team.
- Participate in recruitment and evaluate merger and acquisition opportunities.
- Recommend staff actions, including acquisition and succession planning.
- Ensure compliance with human resources processes and policies.
- Establish and monitor productivity, efficiency, quality, and service standards.
- Encourage employee growth and professional development.
- Develop future regional and branch leaders.
- Promote IOA culture and improve employee engagement.
- Identify performance gaps and implement corrective actions.
- Monitor and interpret performance data and take appropriate action.
- Maintain frequent communication with the Regional President and Regional leadership team.
- Work with Branch and Regional 1099 sales personnel to resolve operational issues.
- Travel to and meet regularly with branch operations teams.
- Develop, implement, and ensure compliance with core work processes.
- Lead implementation and enforcement of company work rules and policies.
- Maintain technical competence and industry expertise.
- Continuously improve management and leadership skills.
- Build and maintain positive relationships with IOA leadership, peers, co-workers, and employees.
- Demonstrate integrity and leadership while championing IOA values.
Benefits
- Competitive salaries and bonus potential.
- Company-paid health insurance.
- Paid holidays, vacations, and sick time.
- 401(k) with employer match.
- Professional growth and career progression opportunities.
- Respectful culture and work/family-life balance.
- Community service commitment.
- Supportive teammates and a rewarding work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
