Regional Director of Operations -Central PA.

Community Veterinary Partners • Philadelphia, PA

6d

About The Position

The Regional Director of Operations is a member of the Community Veterinary Partners (CVP) leadership team, providing guidance, support, and strategic direction to 13–17 veterinary hospitals in the Central Pennsylvania area. The role supports hospitals in serving their local communities and delivering exceptional veterinary care.

The Regional Director oversees hospital quality, operational performance, growth, and people development. They work closely with Practice Managers, Doctors, and other hospital and corporate leaders to improve care, operations, financial performance, and team culture. The position involves frequent travel, primarily by car, and requires residence in the Central PA area.

Requirements

• Bachelor’s degree in Business Management or a related field, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
• At least eight years of veterinary practice or management experience.
• Reside in the Central Pennsylvania area.
• Willingness and ability to travel frequently, primarily by car.

Nice To Haves

• Three or more years of multi-location management experience in a service industry role.

Responsibilities

• Ensure hospitals deliver excellent care and customer service and support compliance with CVP standards, policies, and applicable regulations.
• Help maintain safe, clean, and welcoming environments for pets, clients, and team members.
• Partner with medical and operational leaders to continuously improve hospital performance.
• Support successful integration of new partner hospitals.
• Build strong relationships with Practice Managers and Doctors.
• Help hospital teams improve daily operations, revenue, and expense management.
• Oversee financial performance, including budgets, profit and loss, and improvement plans.
• Lead facility improvements that enhance the client and team experience.
• Monitor regional financial and operational results and drive sustainable, profitable growth.
• Partner with hospital leaders to identify opportunities, overcome challenges, and support strategic, financial, and clinical initiatives.
• Collaborate with Marketing to grow each hospital's business and with Business Development to identify potential acquisition opportunities.
• Coach and develop Practice Managers and Doctors into strong, confident leaders.
• Foster a positive, supportive culture built on teamwork and accountability.
• Partner with hospital leaders to plan staffing needs and recruit talent.
• Work with HR and Talent Acquisition to attract, develop, and retain team members.
• Support hospital leaders in resolving employee concerns.
• Help ensure appropriate scheduling and Doctor coverage while supporting team members' time-off and professional development needs.
• Manage and develop the skills of assigned Practice Managers.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director