Regional Director of Operations -Central PA.
About The Position
The Regional Director of Operations is a member of the Community Veterinary Partners (CVP) leadership team, providing guidance, support, and strategic direction to 13–17 veterinary hospitals in the Central Pennsylvania area. The role supports hospitals in serving their local communities and delivering exceptional veterinary care. The Regional Director oversees the quality of care, operational performance, financial results, growth initiatives, and people and culture across the assigned region. The position includes managing and developing assigned Practice Managers and requires extensive travel, primarily by car. The employee must reside in the Central Pennsylvania area.
Requirements
- Bachelor’s degree in Business Management or a related field, or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
- At least eight years of veterinary practice or management experience.
- Reside in the Central Pennsylvania area.
- Ability to meet the described physical demands, with reasonable accommodations where applicable.
Nice To Haves
- Three or more years of multi-location management experience in a service industry role.
Responsibilities
- Ensure hospitals deliver excellent care and customer service.
- Support compliance with CVP standards, policies, and applicable regulations.
- Maintain safe, clean, and welcoming environments for pets, clients, and team members.
- Partner with medical and operational leaders to continuously improve hospital performance.
- Support the successful integration of new partner hospitals.
- Build strong relationships with Practice Managers and Doctors.
- Help hospital teams improve daily operations, revenue, and expense management.
- Oversee financial performance, including budgets, profit and loss, and improvement plans.
- Lead facility improvements that enhance the client and team experience.
- Monitor key financial and operational results across the region.
- Drive sustainable, profitable growth.
- Partner with hospital leaders to identify opportunities and overcome challenges.
- Support strategic, financial, and clinical initiatives.
- Collaborate with Marketing to grow each hospital's business.
- Partner with Business Development to identify potential acquisition opportunities.
- Coach and develop Practice Managers and Doctors into strong, confident leaders.
- Foster a positive, supportive culture built on teamwork and accountability.
- Partner with hospital leaders to plan staffing needs and recruit talent.
- Work with HR and Talent Acquisition to attract, develop, and retain team members.
- Support hospital leaders in resolving employee concerns.
- Help ensure appropriate scheduling and Doctor coverage while supporting team members' time-off and professional development needs.
- Perform other duties as assigned.
- Manage and develop the skills of assigned Practice Managers within the region.
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What This Job Offers
Job Type
Full-time
Career Level
Director
