REGIONAL DIRECTOR OF OPERATIONS, Mississippi/Georg
About The Position
Crothall Healthcare is hiring a Regional Director of Operations responsible for leading and influencing a regional team of Environmental Service professionals. The role plans regional objectives and ensures management complies with corporate, regional, and financial goals. It is accountable for the region’s overall operation, growth, and profitability. The director develops financial forecasts, business plans, and budgets; manages costs, capital requirements, and financial performance; and contributes to sales pricing and contract financial reviews. The role also oversees productivity and staffing, monitors operating results, and develops action plans as needed. It maintains client satisfaction and retention through stewardship, surveys, effective communication, contract compliance, and customized programs that address account needs.
Requirements
- Bachelor’s degree or equivalent work experience required.
- Five or more years of supervisory experience in housekeeping or a service-related field with high customer/client contact required.
- Experience managing high-volume or multi-unit laundry operations.
- Ability to communicate effectively in writing and oral presentations.
- Ability to multitask and establish priorities.
- Ability to maintain organization in a changing environment.
- Initiative, responsibility, flexibility, and leadership.
- Thorough knowledge of contract administration and office procedures.
- Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
Nice To Haves
- Budgeting experience.
- Forecasting experience.
- Sales experience.
Responsibilities
- Develop financial forecasts and balance programs and resources for districts and selected accounts within the region.
- Develop a business plan and budgets for the region.
- Control regional overhead expenses and attain regional financial goals.
- Review and analyze financial statements, weekly operating reports, and other financial results.
- Recommend and manage capital requirements to maximize financial returns.
- Participate in sales survey pricing of business.
- Monitor future contract financial reviews and updates.
- Ensure productivity and staffing align with regional and divisional goals.
- Monitor period analysis and initiate action plans as necessary.
- Maintain and support client satisfaction at a level that ensures account retention.
- Maintain an active stewardship program at multiple levels within the region.
- Administer required client/customer surveys and other feedback instruments, and respond in a timely and effective manner.
- Promote client awareness of program alternatives and available corporate resources.
- Monitor and ensure compliance with client contract provisions.
- Assist in customizing programs to meet each account’s unique needs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and accidental death coverage
- Disability insurance
- Retirement plan
- Flexible time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Director
