REGIONAL DIRECTOR OF OPERATIONS Based in Richmond VA
About The Position
Shamin Hotels is seeking a Regional Director of Operations based in Richmond, Virginia, to oversee operations across multiple hotels in a diverse regional portfolio. The role calls for an experienced hotel operator who can lead full-service, select-service, and extended-stay properties while supporting General Managers, providing regional insight to the corporate team, and maintaining a strong presence when operational challenges arise. The Regional Director will oversee daily hotel operations, financial performance, talent development, guest satisfaction, brand compliance, and regional strategy. The position requires frequent travel within the region and availability when hotel teams need support. Shamin Hotels is the largest hotel owner and operator in Virginia, with more than 70 hotels across multiple states and plans to continue growing.
Requirements
- 8–10+ years of hotel management experience, including multi-property oversight.
- Proven experience in both full-service and select-service or extended-stay hotels.
- Deep experience with Hilton, Marriott, Hyatt, and IHG brand standards and systems.
- Strong financial skills and experience managing P&Ls across several properties.
- Leadership skills that motivate teams, build accountability, and foster a culture people want to stay in.
- Comfort with PMS, RMS, and Microsoft Office, along with the communication skills to present to varied audiences.
- Bachelor’s degree in Hospitality, Business, or a related field.
- Willingness to travel often within the region and be available when hotels need support.
Nice To Haves
- Master’s degree.
Responsibilities
- Oversee day-to-day operations across multiple hotels and ensure a consistently strong guest experience across brands and segments.
- Review financial performance, develop budgets with General Managers, and use RevPAR, ADR, GOP, and occupancy metrics to identify opportunities.
- Coach and mentor General Managers and property leadership teams.
- Partner with Human Resources to recruit, train, and retain talent.
- Ensure properties meet or exceed brand and service standards and use guest feedback to drive improvement.
- Conduct property visits, audits, and inspections to maintain compliance, safety, and brand standards.
- Collaborate with Sales, Marketing, and Revenue Management to compete effectively in each market and align regional strategy with company goals.
- Guide emergency preparedness and response, and identify risks before they become problems.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Accident insurance
- Short- and long-term disability coverage
- Pet insurance
- 401(k) with company match
- Paid time off
- Paid holidays
- Discounts at branded hotels
- Savings on tickets, rental cars, attractions, footwear, and gym memberships through Shamin Perk
- Opportunities for promotion from within
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What This Job Offers
Job Type
Full-time
Career Level
Director
