Regional Director of Hospitality (Remote)

Pyramid Healthcare•Altoona, PA

1d•Remote

About The Position

Pyramid Healthcare is seeking a Regional Director of Hospitality to provide operational leadership, support, and oversight for hospitality services across facilities in Pennsylvania, Virginia, and North Carolina. The role ensures consistent hospitality standards, service excellence, regulatory readiness, operational efficiency, and quality outcomes throughout the assigned region. The Regional Director partners with facility leadership and hospitality teams on dining services, environmental services, housekeeping operations, guest services, and client experience initiatives. The position directly supervises Hospitality Managers and other assigned hospitality leaders, providing coaching, mentorship, operational guidance, performance management, and accountability. It requires frequent regional travel and work across healthcare, behavioral health, residential, dining, hospitality, and office environments.

Requirements

At least five years of leadership experience in hospitality, environmental services, dining services, facility operations, healthcare operations, or related service industries.
Knowledge of hospitality operations, dining services, housekeeping, guest services, and environmental services.
Strong leadership, coaching, and employee development skills.
Strong organizational, communication, and problem-solving abilities.
Ability to analyze operational performance and implement improvement initiatives.
Ability to manage multiple priorities across multiple locations.
Ability to collaborate effectively with facility and corporate leadership.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, Healthcare Administration, Operations Management, or a related field.
Multi-site operational experience.
Experience managing leaders, budgets, performance metrics, and quality initiatives.

Responsibilities

Provide regional oversight and support for hospitality operations across assigned facilities.
Monitor compliance with hospitality standards, service expectations, infection control practices, and operational procedures.
Support Hospitality Managers, Dining Managers, Guest Services Supervisors, and facility leadership in achieving hospitality goals and performance expectations.
Conduct facility audits, inspections, operational reviews, and hospitality assessments.
Analyze hospitality performance metrics and implement corrective actions and improvement initiatives.
Support recruitment, onboarding, training, coaching, and development of hospitality leadership staff.
Monitor labor utilization, staffing models, purchasing practices, inventory management, and cost-control efforts.
Collaborate with Executive Directors and operational leadership teams to support hospitality excellence and client satisfaction initiatives.
Assist with vendor management, contract oversight, and service quality monitoring.
Ensure readiness for licensing, accreditation, and regulatory surveys.
Support facility enhancement projects, hospitality initiatives, and operational improvement efforts.
Maintain discretion and confidentiality regarding company information.
Complete required trainings designated by the company and accreditation or licensing entities.
Perform other duties as assigned.
Directly supervise Hospitality Managers and other hospitality leadership positions as assigned, including coaching, mentorship, operational guidance, performance management, and accountability.