Director of Hospitality

Boyd Gaming•Kansas City, MO

About The Position

The Director of Hospitality is responsible for the overall administration and operations of the hotel and food and beverage functions, including housekeeping, retail, casino beverage, and all food outlets. The role ensures compliance with applicable laws, regulations, codes, and company policies and procedures while delivering exceptional guest experiences across hospitality operations. The position oversees operational performance, staffing, guest service standards, financial matters, and compliance across assigned departments and outlets. It also supports departmental budget goals and implements promotions, special events, and guest experiences.

Requirements

At least five years of progressive senior leadership experience in hospitality operations, including multi-property or multi-unit management at director level or above.
Executive leadership experience directing multiple departments, diverse teams, and cross-functional business units with P&L accountability.
Expertise in gaming and hospitality business strategy, including casino operations, food and beverage, hotel management, and revenue optimization.
Advanced financial acumen and demonstrated success in budget development, financial forecasting, P&L management, and operational cost optimization.
Strategic vision and ability to develop and execute long-term hospitality initiatives that drive revenue growth and operational excellence.
Executive-level communication skills and ability to engage effectively with senior leadership, boards, stakeholders, and external partners.
Exceptional strategic problem-solving and decision-making capabilities in complex, multifaceted environments.
Track record of leading organizational transformation, process improvement, and operational efficiency initiatives.
Expert-level knowledge of compliance frameworks, regulatory requirements, and risk management in the gaming and hospitality industries.
Strategic expertise in guest experience innovation, brand positioning, and revenue management initiatives.
Proficiency with enterprise-level hospitality management systems, business intelligence tools, and financial analysis platforms.
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Obtain and maintain required executive-level licenses and certifications under applicable federal, state, and local regulations, including gaming and liquor licenses where applicable.

Nice To Haves

MBA or advanced hospitality certification.

Responsibilities

Coordinate and supervise departmental staff to achieve room occupancy, cleanliness, facility maintenance, and customer-service goals across outlets.
Oversee operations in assigned food and beverage outlets and hotel areas.
Implement and coordinate hotel promotions, special events, and guest experiences.
Analyze room occupancy, operational statistics, and performance data to improve efficiency and address operational challenges.
Oversee personnel matters across departments, including interviewing, hiring, training, coaching, evaluating, promoting, counseling, and discharging staff.
Establish and administer performance and service standards for hospitality operations.
Represent hospitality departments in internal and external personnel-related matters as needed.
Assist with achieving departmental budget goals and objectives.
Manage financial matters for assigned outlets and operational areas.
Ensure compliance with company standards, policies, and procedures, and with applicable federal, state, and local liquor, health, and safety regulations.
Oversee guest service standards across departments and ensure appropriate team-member coverage during peak periods.
Ensure prompt and courteous customer service and resolve guest complaints in a timely and appropriate manner.
Communicate effectively, verbally and in writing, with staff, management, customers, and vendors.