Director Hospitality
About The Position
The Director of Hospitality cultivates an exceptional hospitality culture that enhances the resident experience and reflects the standards of a premier senior living community. The role provides strategic and operational leadership in resident engagement, dining excellence, customer service, associate training, and service culture development. Working collaboratively with community leadership, dining operations, life enrichment, and other departments, the Director ensures that resident interactions reflect warmth, professionalism, respect, and personalized service. The Director champions a hospitality-first approach that recognizes residents as individuals with unique preferences, expectations, and life experiences. Through training, engagement, innovative dining concepts, and continuous improvement, the role elevates the community experience to reflect luxury hotels, private clubs, and fine-dining establishments while addressing the distinct needs of senior living residents. The ideal candidate is a visible, energetic, relationship-driven leader who models, teaches, measures, and reinforces exceptional hospitality as a culture.
Requirements
- At least five years of experience in hospitality leadership, luxury hotels, fine dining, private clubs, senior living, or a comparable service-oriented environment.
- Demonstrated experience leading customer service initiatives, developing training programs, and improving guest or resident satisfaction.
- Experience coaching and developing associates and leaders in a high-service environment.
- Exceptional interpersonal, communication, and relationship-building skills.
- Strong understanding of luxury hospitality principles and elevated service standards.
- Ability to work collaboratively across multiple departments to improve the customer or resident experience.
Nice To Haves
- Bachelor’s degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field; equivalent relevant experience may be considered.
- Senior living experience and understanding of resident choice, aging services, and relationship-based service.
Responsibilities
- Cultivate an exceptional hospitality culture that enhances residents’ experience and reflects premier senior living standards.
- Provide strategic and operational leadership in resident engagement, dining excellence, customer service, associate training, and service culture development.
- Collaborate with community leadership, dining operations, life enrichment, and other departments to improve the resident experience.
- Ensure resident interactions reflect warmth, professionalism, respect, and personalized service.
- Champion a hospitality-first approach that recognizes residents’ individual preferences, expectations, and life experiences.
- Use consistent training, meaningful engagement, innovative dining concepts, and continuous improvement to elevate the community experience.
- Model, teach, measure, and consistently reinforce exceptional hospitality.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Flexible Time Off
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- May be eligible for paid and/or unpaid time off benefits in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
