Director of Property Operations & Hospitality

Howard CDM•Bellflower, CA

1d•$100,000 - $120,000•Onsite

About The Position

The Director of Property Operations & Hospitality oversees day-to-day performance, financial management, property operations, and presentation across SteelCraft Long Beach, Bellflower, and Garden Grove. This hands-on operational leader ensures the properties operate efficiently, maintain high standards, support tenant success, and provide welcoming experiences for guests and surrounding communities. The role coordinates property management, facilities, marketing, events, and onsite teams, while balancing commercial property management and financial expertise with hospitality, community engagement, and operational excellence.

Requirements

At least 10 years of progressively responsible experience in commercial property management, hospitality operations, retail, mixed-use properties, food-and-beverage destinations, or comparable environments.
Demonstrated experience managing multiple properties or operating locations.
Strong, hands-on proficiency with Yardi property management software.
Working knowledge of QuickBooks.
Strong understanding of commercial leases, tenant administration, property budgeting, financial reporting, and expense management.
Experience with accounts receivable, CAM reconciliations, vendor contracts, and capital planning.
Proven experience leading employees and coordinating cross-functional teams.
Excellent communication, organizational, problem-solving, and relationship-building skills.
Ability and willingness to travel regularly between SteelCraft Long Beach, Bellflower, and Garden Grove.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, Real Estate, or a related field.
Hospitality education from Cornell University's Nolan School of Hotel Administration or a comparable institution.
Certified Property Manager (CPM) designation through IREM or comparable professional training.
Experience with food halls, lifestyle centers, hotels, resorts, mixed-use developments, or hospitality-focused commercial properties.
Experience supporting events, community partnerships, marketing initiatives, or destination-based operations.

Responsibilities

Lead daily property operations across all three SteelCraft locations and maintain a consistent, visible presence at each property.
Establish and maintain standards for cleanliness, maintenance, safety, appearance, and guest experience; conduct inspections and address concerns proactively.
Oversee preventive maintenance, repairs, capital improvements, and vendor performance.
Coordinate tenant move-ins, move-outs, renewals, and significant property-related matters.
Ensure compliance with applicable property, safety, regulatory, and operational requirements.
Develop, manage, and monitor annual operating budgets and forecasts; review income statements, budget variances, expenses, and financial performance.
Oversee rent collections, accounts receivable, tenant sales reporting, percentage-rent administration, and CAM administration and reconciliations in coordination with Accounting.
Review vendor invoices, contracts, expenses, and capital expenditures.
Maintain accurate property, tenant, lease, and financial records in Yardi.
Prepare and present monthly financial and operational reports to executive leadership.
Identify opportunities to improve efficiency, manage costs, and strengthen property performance.
Build positive professional relationships with tenants and business operators and respond to their concerns and operational needs.
Support a welcoming environment for guests, tenants, and community partners.
Collaborate with Marketing and Events on property activations, reservations, private events, and buyouts.
Identify ways to strengthen the SteelCraft experience and support tenant success; promote the company's Craft, Culture, and Community principles.
Provide leadership and operational direction to property management, marketing, events, site coordination, and facilities personnel.
Set priorities, expectations, deadlines, and accountability across teams; develop consistent operating procedures and communication practices across locations.
Support employee development, collaboration, and continuous improvement.
Coordinate with Accounting, executive leadership, vendors, tenants, and internal departments.
Foster a positive, solutions-oriented environment that balances urgency with thoughtful execution.