Director of Hospitality
About The Position
Supports the mission, vision and goals of the organization, upholding and promoting company culture and vision. Designs and executes a comprehensive independent living lifestyle program that promotes engagement, wellness, socialization, and purpose. Leads the development of signature programming aligned with resident interests (social events, cultural outings, wellness initiatives, lifelong learning). Fosters a hospitality-first culture focused on personalization and proactive service delivery. Continuously evaluates and enhances the overall resident experience through feedback and engagement metrics. Oversees daily operations of dining services, housekeeping and laundry, concierge/front desk services, and life enrichment and activities. Ensures consistent delivery of high-quality service standards across all departments. Collaborates with department leaders to create seamless, resident-centered service experiences. Partners with Culinary leadership to ensure dining reflects a restaurant-quality, hospitality-driven experience. Promotes flexible dining options, resident choice, and elevated service standards. Monitors satisfaction scores and implements continuous improvement initiatives. Recruits, develops, and leads a high-performing hospitality team. Coaches leaders and frontline staff on service excellence, resident engagement, and relationship-building. Fosters a culture of accountability, recognition, and continuous improvement. Ensures proper staffing levels aligned with service expectations. Serves as a visible leader, building strong relationships with residents and families. Addresses concerns proactively and resolves issues with a service recovery mindset. Facilitates resident meetings, councils, and feedback sessions. Develops and manages departmental budgets. Optimizes labor and expenses while maintaining exceptional service delivery. Identifies opportunities for revenue enhancement through programming and services. Ensures hospitality services meet internal standards and applicable regulations. Tracks and analyzes key performance indicators (occupancy experience, satisfaction, engagement levels). Leads continuous improvement initiatives based on data and feedback.
Requirements
- Bachelor’s degree in Hospitality, Business, Healthcare Administration, or related field (preferred)
- 5+ years of leadership experience in: Senior living (Independent Living preferred), or Hospitality, hotel/resort management, or lifestyle-focused environments
- Demonstrated experience leading multi-department operations
- Strong understanding of hospitality principles applied to senior living
- Proven ability to create engaging, lifestyle-driven resident experiences
- Exceptional leadership, communication, and relationship-building skills
- Financial acumen with experience managing budgets and optimizing operations
- Passion for delivering high-touch, personalized service
Responsibilities
- Design and execute a comprehensive independent living lifestyle program that promotes engagement, wellness, socialization, and purpose
- Lead the development of signature programming aligned with resident interests (social events, cultural outings, wellness initiatives, lifelong learning)
- Foster a hospitality-first culture focused on personalization and proactive service delivery
- Continuously evaluate and enhance the overall resident experience through feedback and engagement metrics
- Oversee daily operations of: Dining services, Housekeeping and laundry, Concierge/front desk services, Life enrichment and activities
- Ensure consistent delivery of high-quality service standards across all departments
- Collaborate with department leaders to create seamless, resident-centered service experiences
- Partner with Culinary leadership to ensure dining reflects a restaurant-quality, hospitality-driven experience
- Promote flexible dining options, resident choice, and elevated service standards
- Monitor satisfaction scores and implement continuous improvement initiatives
- Recruit, develop, and lead a high-performing hospitality team
- Coach leaders and frontline staff on service excellence, resident engagement, and relationship-building
- Foster a culture of accountability, recognition, and continuous improvement
- Ensure proper staffing levels aligned with service expectations
- Serve as a visible leader, building strong relationships with residents and families
- Address concerns proactively and resolve issues with a service recovery mindset
- Facilitate resident meetings, councils, and feedback sessions
- Develop and manage departmental budgets
- Optimize labor and expenses while maintaining exceptional service delivery
- Identify opportunities for revenue enhancement through programming and services
- Ensure hospitality services meet internal standards and applicable regulations
- Track and analyze key performance indicators (occupancy experience, satisfaction, engagement levels)
- Lead continuous improvement initiatives based on data and feedback
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What This Job Offers
Job Type
Full-time
Career Level
Director
