Hospitality Director of Operations

Workway, Inc.•Aledo, TX

4d•Onsite

About The Position

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Hospitality Director of Operations for a luxury lifestyle community in Aledo, TX. The Hospitality Director of Operations is responsible for the specific duties listed below. Your specific duties will include: Oversee day-to-day operations across departments, including Food & Beverage, Housekeeping, Security, and Grounds/Facilities, ensuring consistent service standards and operational excellence property-wide. Provide direct, hands-on leadership of the Food & Beverage department, including purchasing, inventory control, menu and service standards, staffing, and financial performance. Guide managers across operational departments on staffing responsibilities, including hiring, training, scheduling, and terminating, following company policy and applicable state and federal law. Support the pre-opening and launch of the property, including standing up departmental SOPs, staffing plans, and vendor relationships ahead of the property's target launch date. Develop and manage department budgets, monitor labor and cost controls, and provide regular, accurate operational and financial reports to the President. Ensure compliance with health department rules and regulations, liquor laws (TABC), food safety standards, and established SOPs across all operational departments. Partner with other department leaders to maintain a safe, well-maintained, and member-ready property. Deliver excellent customer service, including personally greeting and developing relationships with members, and resolving member and guest concerns promptly and professionally. Keep abreast of market trends and new products and services to increase revenue and member engagement. Perform inspections and periodic audits of operational areas to confirm safety of equipment, food handling, cleanliness, and service quality. Collaborate with executive leadership to extend established culture, service standards, and onboarding and training programs to the team. Promote cooperative effort, a team spirit, and good morale among employees across all departments. Help with the duties of other employees when necessary due to an unexpected absence or extra volume. Perform other work-related duties as assigned.

Requirements

Direct, hands-on experience participating in the pre-opening and launch of a luxury resort or hotel property is required.
Candidates must have successfully completed a property opening and understand the unique operational challenges of launching a new site.
Minimum of 5 to 7 years of progressive leadership experience in Food & Beverage and/or hospitality operations management, with a proven track record in high-volume luxury resort or hotel operations.
Country club experience will be considered, but luxury resort or hotel experience is strongly preferred.
Strong Food & Beverage expertise is required; experience with a luxury resort or hotel hospitality brand is preferred.
Comprehensive understanding of health department regulations, food safety standards, and state liquor laws (TABC).
Proven track record in multi-department financial management, budget development, and cost control.
Demonstrated ability to lead, train, mentor, and hold department managers and their teams accountable.
Strong commitment to customer service, with a member-first mindset.
Excellent verbal, written, and motivational communication skills to train, inspire, and engage employees across departments.
High proficiency in Microsoft Office applications, including Excel and Outlook.
Must possess a valid Driver's License and maintain a clean driving record in accordance with the company's driver safety policy.
TABC Certification, Food Handlers Certificate, and Alcohol Safety and Management Certification are required.

Nice To Haves

A Bachelor's degree or post-secondary diploma in Hospitality Management or a related field of study is preferred.

Responsibilities

Oversee day-to-day operations across departments, including Food & Beverage, Housekeeping, Security, and Grounds/Facilities, ensuring consistent service standards and operational excellence property-wide.
Provide direct, hands-on leadership of the Food & Beverage department, including purchasing, inventory control, menu and service standards, staffing, and financial performance.
Guide managers across operational departments on staffing responsibilities, including hiring, training, scheduling, and terminating, following company policy and applicable state and federal law.
Support the pre-opening and launch of the property, including standing up departmental SOPs, staffing plans, and vendor relationships ahead of the property's target launch date.
Develop and manage department budgets, monitor labor and cost controls, and provide regular, accurate operational and financial reports to the President.
Ensure compliance with health department rules and regulations, liquor laws (TABC), food safety standards, and established SOPs across all operational departments.
Partner with other department leaders to maintain a safe, well-maintained, and member-ready property.
Deliver excellent customer service, including personally greeting and developing relationships with members, and resolving member and guest concerns promptly and professionally.
Keep abreast of market trends and new products and services to increase revenue and member engagement.
Perform inspections and periodic audits of operational areas to confirm safety of equipment, food handling, cleanliness, and service quality.
Collaborate with executive leadership to extend established culture, service standards, and onboarding and training programs to the team.
Promote cooperative effort, a team spirit, and good morale among employees across all departments.
Help with the duties of other employees when necessary due to an unexpected absence or extra volume.
Perform other work-related duties as assigned.