Regional Director of Operations (Hospitality)

HYRE HARPER Co.•Albany, GA

1d•Hybrid

About The Position

ARK Hospitality is seeking an experienced and results-driven Regional Director of Operations (RDO) to oversee a growing portfolio of select-service, extended-stay, and focused-service hospitality assets across South Georgia and Central Alabama. This position provides executive-level operational leadership for a multi-property portfolio that includes branded hotels operating within both the Hilton and IHG family of brands, as well as a newer extended-stay lodging concept. The Regional Director of Operations is responsible for maximizing operational performance, guest satisfaction, employee engagement, financial results, and brand compliance across the assigned region. This role requires a strategic leader who is equally comfortable working with ownership, General Managers, sales leaders, revenue-management teams, and frontline associates. Frequent travel between assigned hotels is required.

Requirements

Minimum of 5+ years of hotel leadership experience.
Minimum of 3+ years of multi-property leadership experience preferred.
Prior experience as one or more of the following: Regional Director of Operations, Area Director of Operations, Area Manager, Regional Manager, Multi-Property General Manager.
Strong understanding of hotel operations, guest service, revenue management, and financial performance.
Proven leadership and employee-development experience.
Ability to travel extensively throughout the assigned market.
Hilton brand experience required.
IHG brand experience strongly preferred.
Experience with select-service, focused-service, and extended-stay lodging concepts preferred.
Budgeting
Forecasting
Profit & Loss Management
Labor Management
Capital Planning
Performance Analysis
Expense Control
Strategic Planning
Experience with hospitality technology platforms preferred, including: Hilton Systems, Hilton ONQ PEP, IHG Systems, Property Management Systems (PMS), Revenue Management Platforms, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Hotel Performance Reporting Tools.
Team Development
Coaching & Mentoring
Conflict Resolution
Change Management
Performance Management
Strategic Thinking
Owner Relations
Communication & Presentation Skills
Valid driver's license.
Ability to travel frequently, including overnight travel.
Ability to remain available for operational support as business needs require.
Ability to thrive in a fast-paced, growth-oriented hospitality environment.

Nice To Haves

Experience with select-service, focused-service, and extended-stay lodging concepts preferred.
Experience with hospitality technology platforms preferred.

Responsibilities

Drive financial performance
Develop General Managers and property leaders
Improve guest satisfaction
Ensure brand compliance
Strengthen market performance
Support revenue growth initiatives
Create accountability across the portfolio
Lead and support multiple hotel General Managers and property leadership teams.
Ensure consistent operational execution across all assigned hotels.
Conduct routine property visits, inspections, and operational reviews.
Develop and implement action plans to improve performance and guest satisfaction.
Ensure compliance with company standards, franchise requirements, and regulatory guidelines.
Oversee capital improvement projects, renovations, property maintenance initiatives, and operational upgrades.
Drive revenue growth, profitability, and financial accountability.
Review property budgets, forecasts, labor costs, and strategic business plans.
Monitor and improve key hotel performance metrics including: Occupancy, ADR, RevPAR, GOP, Labor Productivity, Guest Satisfaction Scores.
Partner with General Managers and Revenue Management teams to create improvement strategies.
Identify opportunities for operational efficiencies and cost control.
Recruit, coach, mentor, and develop General Managers and leadership teams.
Create a culture centered on accountability, ownership, learning, and performance.
Support succession planning and leadership development throughout the region.
Assist with recruiting efforts for key operational positions.
Facilitate ongoing training and professional development initiatives.
Promote a guest-focused culture across all properties.
Review guest feedback and satisfaction metrics regularly.
Develop and execute service-improvement initiatives.
Ensure compliance with brand standards and quality-assurance requirements.
Lead corrective-action initiatives when standards are not met.
Collaborate with sales leadership to grow market share and revenue.
Support business-development initiatives and strategic account relationships.
Review market performance trends and competitor activity.
Ensure sales, operations, and revenue-management teams are aligned on performance objectives.
Serve as a primary operational liaison to ownership groups and stakeholders.
Present operational and financial performance updates.
Lead portfolio review meetings and strategic planning discussions.
Deliver performance analysis and actionable recommendations.