Director of Hospitality

Transwestern • San Francisco, CA

1d • $130,000 - $150,000 • Onsite

About The Position

The Director of Hospitality shapes and delivers an elevated, service-forward experience at a premier office asset. The role sets the tone for daily hospitality, aligning spaces and services to create an intentional, welcoming, brand-aligned environment for tenants, guests, and partners. This on-site leader owns the amenity center ecosystem, including its P&L, team leadership and training, tenant and guest engagement, operational oversight, partner sourcing, and revenue-driving opportunities. The Director translates ownership’s vision into daily plans and collaborates with the National Director of Hospitality, property management, leasing, service providers, security, food and beverage partners, and ownership to deliver a consistent experience. The position is based on-site in San Francisco, California; remote and hybrid arrangements are not available.

Requirements

• High school diploma or GED equivalent required.
• At least 7 years of hospitality leadership experience in a premium hotel, food and beverage, lifestyle, or mixed-use environment.
• Strong background in guest experience strategy, service training, and team leadership.
• Intermediate to advanced proficiency in Microsoft 365 Word, Excel, and Outlook.
• Proven ability to influence cross-functional partners and third-party providers.
• Polished communication and presentation skills.
• Strong customer service orientation, attention to detail, and proactive guest-service approach.
• Ability to work well in a team environment.
• Frequent walking around the property throughout the day.
• May need to work extended periods without relief.
• Ability to lift, push, pull, or carry items weighing up to 50 pounds.
• May be required to work some evening events as needed.
• Must work on-site; remote and hybrid options are not available.

Nice To Haves

• Bachelor’s degree preferred, specifically in Hospitality, Business Management, or another business-related field.
• Passion for creating memorable, human-centered experiences that build connection and culture.

Responsibilities

• Champion and execute the asset hospitality vision in alignment with ownership goals and brand tone.
• Create revenue-driving opportunities using amenity center spaces.
• Translate the hospitality vision into service standards, daily behaviors, and guest journey touchpoints.
• Partner with operations teams on lobby and amenity center activations, amenity enhancements, and sensory branding such as scenting, music, and signage.
• Attend and contribute to leasing tours in compliance with applicable state real estate licensing laws and regulations.
• Use feedback, engagement metrics, and reporting insights to enhance tenant experience and building culture and drive results.
• Lead, train, and mentor front-of-house teams, including security, engineering, parking, food and beverage, and janitorial staff.
• Coordinate hospitality-focused training for security, facilities, and partners.
• Facilitate daily team lineups or briefings to reinforce priorities, share updates, and energize teams.
• Act on matters related to the safety, security, satisfaction, and well-being of guests and employees, and respond to emergencies or safety situations.
• When applicable, work with property managers to onboard associates and incorporate hospitality training into orientations.
• Serve as a visible, reliable asset host and point of connection for tenants, visitors, and brokers.
• Bring the amenity center to life daily.
• Develop and implement curated programming and events that showcase the asset as a premium workplace destination.
• Gather and respond to tenant feedback to inform improvements and future initiatives.
• Oversee building technology and signage to keep content current and relevant.
• Manage relationships with third-party food and beverage operators, management, and event partners to align with hospitality standards.
• Monitor service performance and implement refinements to maintain consistency.
• Collaborate with property management and ownership on budgets, reporting, and recommendations for experience enhancements.
• Serve as a brand ambassador on the property and throughout the city and develop relevant partnerships.
• Conduct hospitality audits and property walkthroughs to identify improvement opportunities.
• Provide leadership with updates on initiatives, tenant satisfaction trends, and success metrics.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED