Director of Hospitality

Ameristar Casino Hotel Kansas City•Kansas City, KS

About The Position

The Director of Hospitality is responsible for the overall administration and operation of the hotel and food and beverage functions, including housekeeping, retail, casino beverage, and all food outlets. The role ensures compliance with applicable laws, regulations, codes, and company policies while delivering exceptional guest experiences across hospitality operations. The Director oversees operational performance, staffing, service standards, financial matters, and guest service across assigned departments. The position also contributes to departmental budget goals and develops hospitality initiatives intended to improve revenue, efficiency, and operational excellence.

Requirements

At least five years of progressive senior leadership experience in hospitality operations, including multi-property or multi-unit management at the director level or above.
Executive leadership experience directing multiple departments, diverse teams, and cross-functional business units with P&L accountability.
Expertise in gaming and hospitality business strategy, including casino operations, food and beverage, hotel management, and revenue optimization.
Advanced financial acumen, with demonstrated success in budget development, financial forecasting, P&L management, and operational cost optimization.
Strategic vision and ability to develop and execute long-term hospitality initiatives that drive revenue growth and operational excellence.
Executive-level communication skills, including the ability to engage effectively with senior leadership, boards, stakeholders, and external partners.
Exceptional strategic problem-solving and decision-making capabilities in complex, multifaceted environments.
Track record of leading organizational transformation, process improvement, and operational efficiency initiatives.
Expert-level knowledge of compliance frameworks, regulatory requirements, and risk management in gaming and hospitality industries.
Strategic expertise in guest experience innovation, brand positioning, and revenue management initiatives.
Proficiency with enterprise-level hospitality management systems, business intelligence tools, and financial analysis platforms.
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Must obtain and maintain necessary executive-level licenses and certifications required by applicable federal, state, and local regulations, including gaming and liquor licenses where applicable.

Nice To Haves

MBA or advanced hospitality certification.

Responsibilities

Coordinate and supervise departmental staff to support room occupancy, cleanliness, facility maintenance, and customer service across outlets.
Oversee operations across assigned food and beverage outlets and hotel areas.
Implement and coordinate hotel promotions, special events, and guest experiences.
Analyze room occupancy, operational statistics, and performance data to improve efficiency and resolve operational challenges.
Oversee personnel matters, including interviewing, hiring, training, coaching, evaluating, promoting, counseling, and discharging staff across departments.
Establish and administer performance and service standards for hospitality operations.
Represent hospitality departments in internal and external personnel-related matters as needed.
Assist with achieving departmental budget goals and objectives.
Manage financial matters for assigned outlets and operational areas.
Ensure compliance with company standards, policies, and procedures, as well as applicable federal, state, and local liquor, health, and safety regulations.
Oversee guest service standards across departments and ensure appropriate team member coverage during peak periods.
Ensure prompt and courteous customer service and resolve guest complaints in a timely and appropriate manner.
Communicate effectively, verbally and in writing, with staff, management, customers, and vendors.
Develop and execute long-term hospitality initiatives that drive revenue growth and operational excellence.
Lead organizational transformation, process improvement, and operational efficiency initiatives.