Regional Director Hearing Care

Sonova AG•New York, NY

5d•$120,000 - $145,000

About The Position

The Regional Director, Hearing Care at AudioNova directs and leads a Regional Manager, Hearing Care Professionals, and support staff across a designated region. The role provides leadership, coaching, and mentorship while using business acumen to achieve sales budgets, key performance indicators, and profit. The director leads the team in delivering an exceptional customer experience and high standards of care through Pinnacle Audio Care. Talent management is a key focus of the position. The role leads regional sales and operational performance, develops employees, supports change initiatives, and ensures adherence to company policies, care processes, and applicable laws. It also involves engagement strategies, awareness of industry developments, clinic portfolio and capital projects, integration of acquired or new clinics, and support for strategic projects. Travel of up to 50–60% is required.

Requirements

Bachelor’s degree or equivalent experience.
Willingness to travel up to 50–60%.
Strong business acumen.
Marketing and promotion experience.
Solid analytical and problem-solving skills.
Strong leadership, coaching, mentorship, and counseling skills.
Multi-unit management experience.
Experience with Microsoft Office and Outlook, especially PowerPoint and Excel.
At least 2–3 years of relevant multi-unit management experience.
Proven marketing, sales, and business-growth success in a high-touch, customer-focused environment.

Nice To Haves

MBA preferred.
Hearing Healthcare, Medical Retail, or Retail experience is a plus.
Hearing Healthcare management experience is a plus.

Responsibilities

Lead and inspire the sales team to achieve KPIs, including revenue targets, Average Selling Price (ASP), Gross Margin, Local Contribution Margin (LCM), Help Rate, and Same Day Help.
Manage, coach, and develop Hearing Care Professionals and support employees, including selection, hiring, development, and performance management.
Manage and support change-management initiatives.
Motivate the team to embrace AudioNova policies and procedures.
Ensure a customer-centered approach by exploring customers’ lifestyle needs through the MEET customer journey and services, applying best practices for customer visits, and helping customers improve quality of life through hearing-care solutions.
Ensure employee compliance with AudioNova policies and procedures, including HIPAA, licensing, state-mandated CEUs, and billing requirements for dispensing employees.
Ensure employees adhere to AudioNova’s customer and sales processes, applicable sales systems and processes, and audiological requirements.
Collaborate with other leaders on talent-management initiatives, including development, appraisal, succession planning, and performance management, while meeting KPI expectations such as Regrettable Voluntary Turnover (rVTO) and Internal Leadership Recruitment Rate (ILRR).
Lead strategies to improve regional employee engagement.
Maintain awareness of industry trends and developments.
Collaborate with Real Estate, Facilities & Branding on portfolio initiatives, including openings, closures, renovations, refreshes, and other capital projects.
Support transitions and integration of new clinics and employees through acquisitions or greenfield development.
Foster a culture aligned with AudioNova’s values and vision.
Support the Senior Director, Sales with strategic projects.
Ensure compliance with local, state, and federal laws and AudioNova brand standards.
Perform other assigned duties and responsibilities.