Regional Director Hearing Care - Central
About The Position
The Regional Director, Hearing Care at AudioNova directs and leads Regional Managers, Hearing Care Professionals, and support staff in a designated region. The role uses strong leadership and business acumen to coach and mentor the team toward sales budgets, assigned key performance indicators (KPIs), and profit. The Director leads the team in providing an exceptional customer experience and high standards of care by following Pinnacle Audio Care. Talent management is a key focus and contributes to overall business success. The role is responsible for sales performance, team development, customer-centered hearing care, compliance, employee engagement, and regional operations. It includes supporting strategic projects and portfolio initiatives, as well as transitioning and integrating clinics and employees through acquisition or greenfield development. The position requires regional travel of up to 75%.
Requirements
- Bachelor’s degree or equivalent experience.
- Minimum 2 to 3 years of relevant multi-unit management experience.
- Previous business management experience.
- Industry or product knowledge in hearing healthcare, medical retail, or retail.
- Effective and professional verbal, written, and virtual communication skills.
- Strong business acumen.
- Marketing and promotion experience.
- Solid analytical and problem-solving skills.
- Strong leadership, coaching, mentorship, and counseling skills.
- Multi-unit management experience.
- Experience with Microsoft Office and Outlook, especially PowerPoint and Excel.
- Proven marketing, sales, and business growth success in a high-touch, customer-focused environment.
- Ability to travel regionally up to 75%.
Nice To Haves
- MBA.
- Hearing healthcare management experience.
Responsibilities
- Lead and inspire the sales team to achieve KPIs, including revenue targets, Average Selling Price (ASP), Gross Margin, Local Contribution Margin (LCM), Help Rate, and Same Day Help.
- Manage, coach, and develop Hearing Care Professionals and support employees, including selection, hiring, development, and performance management.
- Manage and support change initiatives to ensure smooth transitions while minimizing disruption.
- Motivate the team to embrace AudioNova policies and procedures.
- Ensure customer-centered service by exploring lifestyle needs through the MEET customer journey and services, applying best practices for customer visits, and encouraging customers to improve quality of life with hearing care solutions.
- Ensure employee compliance with AudioNova policies and procedures, including HIPAA, licensing, state-mandated CEUs, and billing requirements for dispensing employees.
- Ensure adherence to AudioNova customer and sales processes, applicable sales systems and processes, and audiological requirements.
- Collaborate with other leaders on talent management initiatives, including development, appraisal, succession planning, and performance management, while meeting KPIs such as Regrettable Voluntary Turnover (rVTO) and Internal Leadership Recruitment Rate (ILRR).
- Lead HearMe strategies to improve regional engagement and achieve a positive, sustainable engagement score.
- Monitor industry trends and developments, including competitor intelligence, Telehealth, Omnichannel, and online sales.
- Collaborate with Real Estate, Facilities, and Branding on portfolio initiatives, including openings, closures, renovations, refreshes, and other capital projects.
- Transition and integrate new clinics and employees through acquisition or greenfield development.
- Foster a culture aligned with AudioNova's values and vision.
- Support the Senior Director, Sales with strategic projects.
- Ensure compliance with local, state, and federal laws and AudioNova brand standards.
- Perform other assigned duties and responsibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Director
