Hearing Care Technician

Beltone•Hazleton, PA

7d•Onsite

About The Position

Beltone is seeking a dependable, organized, patient-focused, and detail-oriented Hearing Care Technician for a dual-role position supporting front office operations and patient care. The technician is the primary face of the practice, helping create a welcoming patient experience while coordinating with the provider and delivering basic technical support for hearing instruments and mobile apps. The role includes managing patient intake and records, entering patient, device, and coverage information in managed care portals, processing payments, coordinating provider schedules, and handling patient calls. The technician also conducts in-person hearing aid orientations, assists with routine device care and minor troubleshooting, and checks in custom device orders, repairs, and accessories. The position is full-time, Monday through Friday, 8:30 AM to 4:30 PM (40 hours per week), with no weekend shifts. The role requires reliable travel between the Hazleton and Lehighton offices as scheduled. Compensation is $20.00 per hour plus incentives. Locations listed are Pottsville, Hazleton, Lehighton, Lebanon, and Bloomsburg, Pennsylvania.

Requirements

Availability to work Monday through Friday, 8:30 AM to 4:30 PM.
Ability to reliably commute between the Hazleton and Lehighton office locations as scheduled.
Familiarity with medical or managed care web portals and accurate patient and billing data entry.
Strong phone etiquette and patient communication skills for troubleshooting device issues and coordinating with the provider.
Experience handling payments, collecting copays, and accurately balancing transactions.
Comfort learning specialized hearing healthcare software and demonstrating device maintenance and orientation to patients.
High school diploma or equivalent.
Customer service experience.
Medical clinic experience.

Responsibilities

Access managed care portals to enter accurate patient, device, and coverage data for appointments and claims.
Collect and process patient copays, insurance deductibles, and outstanding balances at the time of service.
Manage intake paperwork and patient records, and perform basic insurance coverage verifications.
Balance daily point-of-sale transactions and maintain accurate administrative records.
Work with the provider to schedule patients and support efficient clinic flow.
Make follow-up calls and return patient calls to troubleshoot hearing aid issues or arrange in-office appointments.
Answer incoming calls, address patient inquiries, and coordinate provider calendars.
Communicate with patients about care plans, device status, and testing appointments.
Greet patients, manage front desk check-in and check-out, and maintain a welcoming office environment.
Conduct in-person hearing aid orientations covering insertion, removal, daily care, control adjustments, and mobile app pairing.
Assist with routine hearing aid care, including cleaning, receiver and wax guard replacements, and charger or battery checks.
Perform minor in-office troubleshooting and check in custom device orders, repairs, and accessories from manufacturers.