Regional Operations Manager

Cherry Tree Dental•Wausau, WI

20h

About The Position

Cherry Tree Dental is seeking a Regional Clinical Operations Manager to provide leadership, operational oversight, and team development across a designated group of dental practices. The role connects regional leadership with office-level teams and supports consistent operational standards, financial performance, compliance, and patient experience initiatives. The manager provides onsite and remote leadership to offices throughout the assigned region, partnering with office teams, dentists, and organizational leadership to improve operations and team development. The position directly supports office-based business and clinical team members and requires regular travel between offices. The location is within 100 miles of Wausau, Wisconsin, in the assigned region.

Requirements

Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent education and experience may be considered.
3–5 years of office management or multi-site leadership experience, preferably in healthcare, dental, medical, retail, or service-based organizations.
Demonstrated ability to lead, coach, and develop high-performing teams.
Strong communication, relationship-building, and problem-solving skills.
Experience managing multiple locations and balancing competing priorities.
Financial acumen and ability to analyze production, collections, and accounts receivable reports.
Experience with practice management systems or ability to quickly become proficient.
Experience using performance reporting and analytics tools.
Ability and willingness to travel regularly throughout the assigned region.

Nice To Haves

Experience leading both business and clinical teams across multiple locations.
Prior experience in a Dental Service Organization (DSO), Management Services Organization (MSO), or group practice environment.
Experience with dental practice management platforms such as Dentrix, Open Dental, or Eaglesoft.

Responsibilities

Provide direct leadership and support to offices in the assigned region.
Conduct onsite visits to evaluate operations, coach teams, and ensure consistency with organizational standards.
Serve as the primary escalation point for office-level operational issues.
Maintain communication and accountability with office leadership in onsite and remote settings.
Ensure implementation of company policies, procedures, and brand standards.
Lead, coach, and develop business and clinical teams across multiple locations.
Support training, performance management, and professional development.
Conduct performance evaluations and provide ongoing coaching and feedback.
Partner with Human Resources on recruitment, onboarding, employee relations, and performance management.
Support succession planning and leadership development.
Collaborate with dentists on appropriate staffing levels for hygienists and dental assistants.
Oversee clinical team operational performance, including attendance, scheduling, workflow adherence, and accountability.
Promote efficient scheduling, patient flow, and front-office operations.
Monitor schedule utilization and help teams maximize productivity and minimize downtime.
Support management of unscheduled treatment plans and patient recall programs.
Coordinate staffing coverage across offices for vacations, illness, and other needs.
Identify operational inefficiencies and implement solutions to improve performance and patient care.
Partner with the Director, Regional Clinical Operations to achieve production, schedule utilization, collections, accounts receivable, new patient acquisition, and case acceptance goals.
Analyze office-level financial performance and implement corrective action plans when needed.
Monitor budget adherence, inventory management, and cost controls.
Ensure timely and accurate completion of month-end reporting.
Promote a consistent, high-quality patient experience across locations.
Support office leadership in resolving patient concerns and service-related issues.
Monitor patient satisfaction metrics and online reputation management efforts.
Escalate significant patient concerns when necessary.
Ensure compliance with OSHA, HIPAA, and applicable state dental board regulations.
Support office audits and corrective action initiatives.
Identify and appropriately escalate compliance, legal, or risk concerns.
Serve as a liaison between regional leadership and office teams, communicating organizational priorities and field feedback.
Partner with doctors, hygiene teams, and office leaders to align business operations with clinical goals.
Participate in leadership meetings, regional huddles, and strategic initiatives.
Travel regularly throughout the assigned region.